• Report: #1040113

Complaint Review: NoMoreRack

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  • Submitted: Tue, April 02, 2013
  • Updated: Wed, April 03, 2013

  • Reported By: Jen — Janesville Wisconsin
NoMoreRack
381 Park Avenue South, 4th floor Ithaca, New York United States of America

NoMoreRack Took Ripoff Report to Get Money Back They Said They Would Include Shipping - Didn't Happen Ithaca, New York

*Author of original report: RESPONSE TO NOMORERACK

*UPDATE Employee: NoMoreRack.com - Customer Care

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NoMoreRack - Ordered a tablet - didn't work - contacted them, and they wouldn't give us our money back. We had it 1 WHOLE DAY!! We filed a complaint on Ripoff Report, and they sent our money back and then said to mail back the tablet and then to email them a copy of the shipping cost which they would return also. They are now saying they will not refund our shipping cost.  
NOMORERACK - FRAUDULENT COMPANY `SELLING PERMIT SHOULD BE REVOKED
                                              CLASS ACTION SUITS SURE TO COME
Jennifer, 
Janesville, WI

This report was posted on Ripoff Report on 04/02/2013 04:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/NoMoreRack/Ithaca-New-York-10016/NoMoreRack-Took-Ripoff-Report-to-Get-Money-Back-They-Said-They-Would-Include-Shipping-D-1040113. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

RESPONSE TO NOMORERACK

AUTHOR: Jen - ()

We've already done what you have requested by sending you all the information including a copy of the receipt of shipping via USPS and the order #. You lied about sending the cost of shipping back to us for the product that didn't work that you sold for an exorbitant amount of $. Keeping the cost of shipping that should be refunded ~ like you said it would be in the e-mails we have kept on file from you ~ is stealing. 

Come through or Come Clean.
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#2 UPDATE Employee

NoMoreRack.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - ()

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
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