- Report: #1008511
Complaint Review: NoMoreRack
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| NoMoreRack
Internet United States of America |
|
NoMoreRack Internet Saver Website www.nomorerack.com, Internet
*UPDATE Employee: NoMoreRack.com - Customer Care
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Corporate Advocacy Program™
After doing this I waited 2 or 3 days for an e-mail confirming my order, my payment and my shipping. I never received on so I e-mailed customer service and explained that I never got the e-mail thus had no confirmation of any sort of my order or when I should expect my MP3 player. I was told to wait and see what happens and that shipping could take 5 weeks.
I waited about a week and my MP3 player showed up in the mail! But it showed up completely broken! The shuffle back and forth button didn't work, it didn't charge correctly and then the center button completely fell off.
I revisited the website to e-mail customer service and noticed that the entire website had changed. They had blocked all negative reviews, changed the look of the webpage and deleted my order history. Thus giving customer service no info and me nowhere to go back and try and scrape info together from. I explained this more than once to customer service rep from start to finish including never receiving order confirmation and I was told repeatedly that my order and my account never existed and there was nothing they could do.
This report was posted on Ripoff Report on 02/04/2013 09:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/NoMoreRack/internet/NoMoreRack-Internet-Saver-Website-wwwnomorerackcom-Internet-1008511. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
NoMoreRack.com - Customer Care
AUTHOR: Nomorerack.com Customer Care - (United States of America)
SUBMITTED: Tuesday, February 05, 2013
POSTED: Tuesday, February 05, 2013We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
