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  • Report: #1020541

Complaint Review: NoMoreRack

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  • Submitted: Tue, February 26, 2013
  • Updated: Sun, March 03, 2013

  • Reported By: J — Janesville Wisconsin United States of America
NoMoreRack
381 Park Avenue South Internet United States of America

NoMoreRack NoMoreRack Products Don't Work - Won't Issue Refund Internet

*Consumer Comment: Customer Service is a joke!

*UPDATE Employee: NoMoreRack.com - Customer Care

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COMPANY STEALS YOUR MONEY. FRAUD. BAD PRODUCTS. We received a 9" MID M9000 TFT Capacitive Multi-Touch Panel Android Tablet PC on 2/23/13 from NoMoreRack in the mail via USPS. It was charged, worked that night, recharged and will not turn on again. NoMoreRack said they will not issue a refund and will charge us for shipping. COMPANY STEALS YOUR MONEY. WE ARE NOT DONE WITH THEM UNTIL REFUND ISSUED.

This report was posted on Ripoff Report on 02/26/2013 01:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/NoMoreRack/internet/NoMoreRack-NoMoreRack-Products-Dont-Work-Wont-Issue-Refund-Internet-1020541. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Customer Service is a joke!

AUTHOR: Ed - (United States of America)

We have had the same issue as this consumer. We purchased two 7" Mid tablets for Christmas they both did not work properly. We told customer service and they do resspond quickly, however they promise to give a refund but we still have not received the refund. We sent package back insured and return receipt and the customer service keeps telling us that they did not receive it and will not refund money. This package was delivered to Nomorerack 30 days ago and we are still fighting to get our refund. Not a good experience.
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#2 UPDATE Employee

NoMoreRack.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - (United States of America)

 Hi J,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
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