• Report: #1044591

Complaint Review: NoMoreRack

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  • Submitted: Fri, April 19, 2013
  • Updated: Sat, April 20, 2013

  • Reported By: Mstree65 — Byron Center Michigan
NoMoreRack
Internet United States of America

NoMoreRack Shoddy Business Practices Internet

*UPDATE Employee: NoMoreRack.com - Customer Care

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Items ordered were not what was received and customer service changed their story with each email as to how they were willing/able to resolve the issue.  A basic bait and switch, resulting in my having to pay more to return the items for a credit or eating the original cost and keeping them.

This report was posted on Ripoff Report on 04/19/2013 10:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/NoMoreRack/internet/NoMoreRack-Shoddy-Business-Practices-Internet-1044591. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

NoMoreRack.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - ()

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
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