• Report: #1060122

Complaint Review: NoMoreRack.com

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  • Submitted: Tue, June 18, 2013
  • Updated: Tue, June 18, 2013

  • Reported By: Ripoff Reporter — Scottsdale Arizona
NoMoreRack.com
Internet USA

NoMoreRack.com Customer Support is HORRID! They are dishonest. Internet

*Author of original report: Here you go...

*UPDATE Employee: NoMoreRack.com - Customer Care

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Customer Support is HORRID!

They are dishonest. I was told a credit due me was issued and would appear in my "account." It didn't appear. They then said it was my browser. Switched browsers - same. Then they said clear cookies; did so - still no credit. Then they said the site was down, even though I continued to load and navigate it.

Then when I called B.S. - they said the credit had "expired." And this was ALL FROM THE SAME SUPPORT PERSON (Maria P) - and ALL IN THE SAME DAY!

Stay as far away from this company as you can. If you see something you like, Google it and buy it elsewhere (and likely cheaper). The comforter I was looking at was almost $30 cheaper on (((competitor's name redacted))) (and they have GREAT customer service).

Buyer Beware.


This report was posted on Ripoff Report on 06/18/2013 02:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/NoMoreRackcom/internet/NoMoreRackcom-Customer-Support-is-HORRID-They-are-dishonest-Internet-1060122. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Here you go...

AUTHOR: Ripoff Reporter - ()

 

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#2 UPDATE Employee

NoMoreRack.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - ()

Hi,

We are so sorry to hear about the trouble with your account. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your details at : experience@nomorerack.com ? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

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