- Report: #1115165
Report - Rebuttal - Arbitrate
Complaint Review: NoMoreRack.com
NoMoreRack.com Sold me a defective product, would NOT return emails Internet
*Author of original report: Getting the run around
*UPDATE Employee: NoMoreRack.com - Customer Care
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My husband purchased a Cuisinart Kuerig coffeemaker as a Christmas present for me from nomorerack.com on November 22nd. It took 3 weeks to recieve, and when I attempted to use it on Christmas Day it did not work, not even a little. I waited until the next day to call Cusinart, since it had a warranty card in the box. He asked me where it was purchased from and after I told him, he flat out told me that they DO NOT support products purchased from nomorerack.com since they are KNOWINGLY selling defective equipment and that I needed to contact them. I sent an email to normorerack.com that same day, they have no phone number for customer service so that was my only option, about 3 days later I get some generic email saying that they were contacting the vendor and I should hear something in a week. Of course, I have not heard anything from anyone and then they had the nerve to send me a survy about how they were doing...are you kidding me! I have contacted them repeatedly and never get a response, ended up going out and buying a new Kuerig so I wouldn't be mad everytime I saw the empty spot where it was supposed to be on my counter. I am not sure how a company can knowingly sell defective items and not be held responsible for it, I will never buy from them again.
This report was posted on Ripoff Report on 01/13/2014 12:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/NoMoreRackcom/internet/NoMoreRackcom-Sold-me-a-defective-product-would-NOT-return-emails-Internetnbsp-1115165. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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