I am contacting an attorney and sending the following letter to the Attorney General.
To Whom It May Concern,
I am writing with a compliant or concern regarding an order I placed for weight loss medication. I continually receive phone calls from (646) 257-2277 on my cell phone from a pharmacy that supplies medication to consumers. I have a prescription plan and I have never ordered from this company before. I have asked them to remove my number from their list and they have not done so. After two years of chemotherapy and adjunct treatments for cancer including medications and hysterectomy I have gained a significant amount of weight. My physician would not prescribe me weight loss medication feeling that the weight gain was a side effect from my cancer medications and a result of my hysterectomy. On February 03rd I received a call again asking me if I wanted to order any medication. I asked them if they had phentermine, a prescription I was familiar with since a family member lost a significant amount of weight on this medication before bypass surgery. The pharmacy asked me some questions and stated that it would have to be approved by the pharmacist. I gave the pharmacy my credit card number. The pharmacy called to let me know that the medication was approved and that there was a problem with my credit cad. I new this was impossible since I have very good credit, charge monthly, do not carry a balance from month to month and have a high credit limit. I called the credit card company and they informed me that no one attempted to charge my card $350.00 and no transactions were denied. I told the pharmacy that there should not be a problem with my credit card. The pharmacy stated that they would try again. They left several messages to please call them that there continued to be a problem with my credit card. When I returned the call they asked me to obtain a cashiers check so there would be no problem with payment. In hindsight, I now know that they did not want to charge my credit card because I could have payment stopped after I received a medication that was not ordered. The medication I received was called phen 37.5 by Sunsui. I immediately called the pharmacy and the representative said that they sent me phen 3.75, also blue and white, because phentermine is off the market and illegal. I asked the representative why the pharmacy didnt tell me the medication was illegal and off the market. I wouldnt have order what they sent me which is basically as stated on the label a dietary supplement. I stated that I wanted to return the dietary supplement for a refund.
The pharmacy said I had to contact the billing company for reimbursement and follow the directions on the enclosed package form, which I have enclosed for your review. I requested the returned merchandise authorization number. They refused to provide me with one and told me to call Nobilex (billing company) which I did. Nobilex said the medication could not be returned with the authorization number otherwise I would have to obtain a police report, provide a statement, send a copy of my drivers license and have the affidavit notarized. I attempted four times to obtain the authorization number and the pharmacy kept hanging up on me. Tried a half an hour later and the number is not in service.
I am going to pursue trying to file a complaint with my local police department to see if I can get a report to forward to Nobilex for reimbursement. I am uncomfortable sending a copy of my drivers license that includes my drivers license number. They have already asked me for my social security number, which I refused to give them.
Interestingly, when I spoke to the pharmacy and told the representative that I was going to pursue this matter legally the representative put a manager on the line who stated that the wrong medication was sent and the real phentermine would be sent to me. He gave me a new confirmation number of 2607. I asked him how he planned on sending me a medication that he told me was illegal, that I didnt want it and to return my money.
I have obviously been scammed. The pharmacy continually called me to confirm my order of phentermine 37.5 mg. stating that the medication was white with blue specs and making a big deal about the pharmacist reviewing my information and needing to approve the medication. The medication I received was a Dietary supplement that could be purchased from a health food store for 1/20th of the cost and would not need approval from a physician. They knew what they were doing right from the beginning, stating that my credit card wouldnt work that a cashiers check was needed.
I find it hard to believe that Nobilex is just the payment processing company and has nothing to do with the pharmacy since the return address on the envelope reads
115 South Golf View
Lake Worth, Florida 33460
I know that I will probably never see my $350.00 but I need to share this with your office to hopefully protect other people. The pharmacy knows most people will not get a signed affidavit, notarized letter, and a police report. I will, and I probably still will not be refunded my money.
Thank you for your time,
Schenectady, New York