• Report: #328441

Complaint Review: Noble House Jewelry

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Wed, April 23, 2008
  • Updated: Sun, May 10, 2009

  • Reported By:Lees Summit Missouri
Noble House Jewelry
11620 Metcalf Avenue Overland Park, Kansas U.S.A.

Noble House Jewelry, Zoe Herrington, Zoe Brooks Noble House Jewelry- -A Glorified Pawn Shop AT BEST Overland Park Kansas

* : Making this situation right.

*Consumer Comment: 100% your fault

*Consumer Comment: My Experience

*Consumer Comment: My Experience

*Consumer Comment: My Experience

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

It's been some time since Zoe Herrington-Brooks decided the jewelry my husband and I paid for in-full was hers to keep if we thought the quality was sub-standard. Granted, we're only out just under $300 for THIS purchase, and any good words we might have had for her OR her business--but that's not the point.

The day I decided Noble House was nothing more than a "glorified pawn shop" was the day I drove to Noble House to pick up the jewelry we'd purchased for my husband's mother (they'd sent it to their sub-contractor for an engraving we'd requested) . The "gold" locket/necklace we bought came back from the engraver's shop TARNISHED. Not dirty, but tarnished. Silvery metal showing through the "gold" in swirls. The representative we dealt with decided the jewelry was merely "dirty" and offered to rub it clean. It didn't work and I asked for our money back. No go. They stated they couldn't/wouldn't take it back because it had been engraved.

They kept the piece to "show Zoe" and promised to have "Zoe herself" call me.

Zoe called alright. She denied being able to see a problem with the finish on the piece. Further, she was abrasive and indignant. Her lack of class shone brighter than anything in the store's display cases. She refused a refund, exchange, store credit--and even the return of the piece. I was absolutely stunned. Zoe ended the call by hanging up after stating, "Don't ever set foot in my store again!"

We might have only spent just under $4,000 in Ms. Zoe Herrington's store over time, but we considered ourselves "valuable customers" until that day.

Conclusion: Zoe Herrington kept our money AND the junk jewelry and she still has BOTH.

We ended up buying a quality piece from xxxxxx xxxxxxxx in Lee's Summit, MO.

Donna S.
Lees Summit, Missouri
U.S.A.

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitor's name

This report was posted on Ripoff Report on 04/23/2008 05:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Noble-House-Jewelry/Overland-Park-Kansas-66210/Noble-House-Jewelry-Zoe-Herrington-Zoe-Brooks-Noble-House-Jewelry-A-Glorified-Pawn-Sho-328441. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Noble House Jewelry

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1

Making this situation right.

AUTHOR: Douglas Brooks - (USA)

Dear Donna,


You are a valuable customer as well as your husband. Any customer in our store is a good customer and one that should be treated with respect and taken care of well. It would be easy for the store to file a law suit against this remark for slander due to the stores policies on repairs and documentation we have but there is no need. Our store backs up our product 100%, and if you wouldn't have had the work done on the locket there would have been no problem (not excusing the fact that this happened). Every customer signs a ticket on repairs stating the repair is done at the customers own risk. And before repairs, customers sign a receipt saying the piece of jewelry purchased is not able to be returned but can be exchanged within 10 days. We would have gladly exchanged the piece without the engraving. Please realize I am not trying to cover this fault up. I talked to the owner today after we were both informed of this posting. We had a meeting with all of our staff and have realized that it is not excusable to have situations like this. The owner Zoe Herrington has built her empire on a good reputation, and it is not excusable to call Noble House Jewelry a pawn shop regardless of the anger you were/are feeling. I talked to Zoe and she gives her utmost apology for the way she acted and the store acted. We would like to make this situation better by offering you 20% off any jewelry at the store (excluding loose diamonds, Pandora, Movado and Esq swiss watches). Again we are sorry for this issue.



Douglas

Manager

Noble House Jewelry Ltd.

11620 Metcalf ave.

Overland Park, KS 66210 
Respond to this report!
What's this?

#2 Consumer Comment

100% your fault

AUTHOR: Mercedesbenz2008 - (U.S.A.)

I have been a customer of Noble House Jewelry for 15 years and I will never take my business else where. Im fortunate enough to own my a company that allows me to have the flexibility to shop where ever I choose. Bragging is not what I am doing right now, what I am trying to do is express my opinion about the ignorant remarks Donna S. said. My wife and my whole family shop at Noble House and Zoe has treated us amazing. I would recommend for anyone who lives in the greater Kansas City area to shop there. The stores motto is " The more you look, The better we look", which is completely true. At first when I started to look for rings I went in to see what selection Noble House had and I was impressed by what I saw. Not to mention this was when my company was first starting and I had minimal money to spend. So I looked at a couple rings and then left to go shop other stores. There was NO PLACE that could beat the prices of Noble House. I went back the next day and bought the ring for my wife, she fell in love the minute she saw it, and still wears it to this day!

Dear Donna S,

You obviously knew that there was no refunds and there could be no exchanges after you had the piece engraved. Also I know Zoe personally and she is a fair and a trustworthy person. Zoe say's to customers when they are having pieces worked on that it is not the stores responsibility and even has the customers sign a waiver. If you had the piece rhodium plated that is completely your fault because they tell you the metal will eventually rub off and will also be TARNISHED when worked on.

Also giving the store the name Pawn Shop is entirely false. The funny thing is they have one of the best and nicest selections in all of Kansas City. It's a shame that people have to degrade company's that really do help people and that are fair. If anyone is reading this trust me and at least go into Noble House and look around. The store is amazingly nice and big, the selection is phenomenal, the employees are comforting and not stuck up and the prices are the best yet. I WOULD RECOMMEND FOR ANYONE AND EVERY ONE TO AT LEAST CHECK OUT NOBLE HOUSE. Without a doubt it is the best jewelry store in town.
Respond to this report!
What's this?

#3 Consumer Comment

My Experience

AUTHOR: Cory - (U.S.A.)

Been in the business for 24+ years. I use to have that problem happen to me every now and then. Many or most MFG's rhodium plate or chrome plate or "flash" their jewelry with some type of coating to make it look nice in the case and to make it easy for the jeweler to keep "shiny" or polished before sale. Once the customer buys it and wants it either sized or engraved, the plating comes off and the true metal shows through. 14k or 18k white gold doesn't look that bright white color. It's rhodium plated. The customer gets mad and wants to know how you screwed up their piece of jewelry and why it's kind of off white now. Most times, the jeweler didn't do anything wrong, the piece just doesn't look like it did when they bought it and they don't know why. Now, I make them sign a release stating they're aware of the facts and what to expect AND if they want to have their piece replated, they have to pay for that process. Frickin' rhodium is over $7,000 per ounce. The worse case was when a large silver piece was engraved and the varnish use to flake off in chunks. It would take forever to strip the piece of that varnish and then the real silver would be exposed, looking nothing like the original piece.
Respond to this report!
What's this?

#4 Consumer Comment

My Experience

AUTHOR: Cory - (U.S.A.)

Been in the business for 24+ years. I use to have that problem happen to me every now and then. Many or most MFG's rhodium plate or chrome plate or "flash" their jewelry with some type of coating to make it look nice in the case and to make it easy for the jeweler to keep "shiny" or polished before sale. Once the customer buys it and wants it either sized or engraved, the plating comes off and the true metal shows through. 14k or 18k white gold doesn't look that bright white color. It's rhodium plated. The customer gets mad and wants to know how you screwed up their piece of jewelry and why it's kind of off white now. Most times, the jeweler didn't do anything wrong, the piece just doesn't look like it did when they bought it and they don't know why. Now, I make them sign a release stating they're aware of the facts and what to expect AND if they want to have their piece replated, they have to pay for that process. Frickin' rhodium is over $7,000 per ounce. The worse case was when a large silver piece was engraved and the varnish use to flake off in chunks. It would take forever to strip the piece of that varnish and then the real silver would be exposed, looking nothing like the original piece.
Respond to this report!
What's this?

#5 Consumer Comment

My Experience

AUTHOR: Cory - (U.S.A.)

Been in the business for 24+ years. I use to have that problem happen to me every now and then. Many or most MFG's rhodium plate or chrome plate or "flash" their jewelry with some type of coating to make it look nice in the case and to make it easy for the jeweler to keep "shiny" or polished before sale. Once the customer buys it and wants it either sized or engraved, the plating comes off and the true metal shows through. 14k or 18k white gold doesn't look that bright white color. It's rhodium plated. The customer gets mad and wants to know how you screwed up their piece of jewelry and why it's kind of off white now. Most times, the jeweler didn't do anything wrong, the piece just doesn't look like it did when they bought it and they don't know why. Now, I make them sign a release stating they're aware of the facts and what to expect AND if they want to have their piece replated, they have to pay for that process. Frickin' rhodium is over $7,000 per ounce. The worse case was when a large silver piece was engraved and the varnish use to flake off in chunks. It would take forever to strip the piece of that varnish and then the real silver would be exposed, looking nothing like the original piece.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.