• Report: #958750

Complaint Review: Nomorerack

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  • Submitted: Tue, October 23, 2012
  • Updated: Fri, November 02, 2012

  • Reported By: Geri — Niagara Falls New York United States of America
Nomorerack
Internet, New York United States of America

Nomorerack Ordered "Egyptian" 1000 threadcount sheet sets and found they were microfiber. Called next day to cancel and they said the package shipped. On 09/15/12 Fedex delivered the package and I refused it. Internet, New York

*UPDATE Employee: Assistance Regarding Refund of the Refused Item - NoMoreRack.com

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On 09/15/12 Fedex delivered a package of "1000 Threadcount cotton Egyptian sheets" The sheets were actually microfiber. I refused the package and notified Nomorerack I wanted a credit.  I have sent numerous emails to them and their response is they have not received the package.

Nomore rack misrepresented the product they were selling and now refuse my refund.

This report was posted on Ripoff Report on 10/23/2012 09:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Nomorerack/Internet-New-York-/Nomorerack-Ordered-Egyptian-1000-threadcount-sheet-sets-and-found-they-were-microfiber-958750. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Assistance Regarding Refund of the Refused Item - NoMoreRack.com

AUTHOR: Nomorerack.com Customer Care - (United States of America)

Hi Geri,

We sincerely apologize for the negative experience you had with our site. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible.

We are sorry to hear that there has been a misunderstanding regarding the item description of your order and that you still have not received a refund for this refused item.  Rest assured that we are more than willing to have this matter immediately settled for you the soonest possible time. We kindly ask you to please email the details of your account to experience@nomorerack.com and we would be more than happy to help resolve this to the best of our abilities.

Please know that we would do anything we can to help you out and we want to thank you for your continued support.
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