• Report: #1045036

Complaint Review: Nomorerack

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  • Submitted: Sun, April 21, 2013
  • Updated: Mon, April 22, 2013

  • Reported By: Darryl — Georgia
Nomorerack
Internet United States of America

Nomorerack Could Care Less about Real Customer Service Internet

*UPDATE Employee: NoMoreRack.com - Customer Care

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I purchased two tablets from Nomorerack and both were damaged. Since it was after the 7 day return policy period, I contacted the manufacturer to request an exchange. The manufacturer was very helpful and immediately process the exchange. They also informed me that Nomorerack would give me a credit for the cost to ship the products back to the manufacture. That's when the drama started!

The customer service rep at Nomorerack email request center could not get beyond the point of telling me I could not return my product to them because of the return policy period. It took about three different emails before finally giving up and decided to call the 1-800#. .

Even then the person on the phone kept going back to their return policy. I continued to explain that I had already return the product back to the manufactory and was just simply seeking a credit on my account for the shipping costs. Eventually they did give me a credit for $18.32. Although it took far too many several conversations, I was ok with the outcome.

This is when it got weird! I went online to use the credit and Nomorerack deactivated my account. I called back to the no customer service group and went through the same challenge of communicating what happened. They insisted that my account was deactivated due to fraudulent activity and instructed me to send an email to the fraud alert group. They refuse to reactivate the account and I continued to ask why? After pressing the issue they finally said that too many packages that I have had ordered was shown as not delivered.

I explained that everything that I had ordered had been delivered and paid for and I was satisfied with the delivery process. Here's their response:

"We understand where you're coming from but since we cannot guarantee that this won't happen in the future, your account cannot be reactivated. I am sorry for any disappointment caused and appreciate your understanding. While we won't be able to comment further on this matter, we are always happy to help if you have any other questions you can click a button to contact us by email or call our toll-free number."

So, they gypped me out of the credit and decided to bar from doing business with them again. Get this, I had actually spent over $400 with them. Wow! That is the level service you get from Nomorerack!

This report was posted on Ripoff Report on 04/21/2013 11:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Nomorerack/internet/Nomorerack-Could-Care-Less-about-Real-Customer-Service-Internet-1045036. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

NoMoreRack.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - ()

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
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