• Report: #1070263

Complaint Review: Nomorerack

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  • Submitted: Fri, July 26, 2013
  • Updated: Fri, July 26, 2013

  • Reported By: Beth — Appleton Wisconsin
Internet USA

Nomorerack Discount products including electronics Internet

*UPDATE Employee: NoMoreRack.com - Customer Care

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I purchased a set of 2 "Power Bank External Power Tube for Digital Products". This pair was marked at $18 for a supposed retail of $99. There was a limited time to this offer, so I foolishly quickly bought this supposed "good deal". The products arrived and do not work at all to charge my phone. With a fully changed power tube and using my own USB cabel instead of theirs, I could get indication of chare for 20 seconds on my phone. Then it was done and no additional charge could be reproduced. Oh, by the way, there were no instructions provided with the product, and the grammar on the description of the product was so poor, that I suspect it was written by someone who knows english as a second language. 

I informed the company of their completely defective products, and all they could offer me was an in-store credit of purchase price only. This is supposedly BuySafe protected, which means they should refund me the full shipping price. I do not trust this company enough to want any of their in-store credit at this point, and even if they offered to return my money instead of in-store credit, I don't know that I trust them enough to waist the return shipping cost. I'm just out my $20. 

This report was posted on Ripoff Report on 07/26/2013 06:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Nomorerack/internet/Nomorerack-Discount-products-including-electronics-Internet-1070263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

NoMoreRack.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - ()


We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com ? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

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