• Report: #1112380

Complaint Review: Nomorerack

  • Submitted: Thu, January 02, 2014
  • Updated: Thu, January 02, 2014

  • Reported By: Emily — Bensalem Pennsylvania
Nomorerack
Internet USA

Nomorerack Horrendous Customer Service, Rip off, False Advertising Internet

*UPDATE Employee: NoMoreRack.com - Customer Care

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 On December 11, 2013, I made a purchase on nomoreroack.com website for $53.00,  The reason I went onto the site is because I received an email stating no more shipping for the next 3 hours.  However, I ended up paying $61 because they charged me $8 for shipping.  I thought no big deal, I will just email them and the situation will get resolved.  Well wasn't I wrong!!!!!!  It took two emails to even get a response, then they sent an email which made absolutely no sense.  I replied and since then I have heard absolutely nothing.  I have sent several emails with no response.  The best part is that they send you an email asking how the service was and if you were satisfied.  How do you send a customer a survey when you don’t even response to their email. 

Then, about a month later, I called several numbers before I was able to speak to someone.  The person on the other end was an absolutely idiot.  I felt like I was talking to a wall because he couldn't comprehend what I was saying.  When he finally understood the simple problem he was very unhelpful and basically said I am sorry I am doing something us.  I asked to speak to a manager.  He transferred me to a number that just rang.  I was on the phone listening to it ring for about ten minutes before I hung up.  I called back spoke to someone else where they asked for the email which I did not have.  This was almost a month later!!!  I get about 100+ emails a day so it gets lost after a few days.  It would have been nice if the first person asked for that email. I would have sent it and the situation would have been resolved. I recommend avoiding this merchant because if anything is wrong it will be very frustrating to resolve the situation.  My situation will never be resolved because I got frustrated told them they can keep my shipping but I will never be shopping there again!


This report was posted on Ripoff Report on 01/02/2014 03:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nomorerack/internet/Nomorerack-Horrendous-Customer-Service-Rip-off-False-Advertising-Internet-1112380. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

NoMoreRack.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - ()

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com ? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

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