- Report: #1045383
Report - Rebuttal - Arbitrate
Complaint Review: Nomorerack
NomorerackInternet United States of America
Nomorerack No more rack Worst customer service in internet history Internet
*UPDATE Employee: NoMoreRack.com - Customer Care
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I'm still trying to figure that out. I still can't process why my new shipping address never updated, my new billing address never updated, but somehow they managed to update my new credit card information. So now I have a charge on my account with nothing to show for.
All my items were sent to the wrong address and nomorerack says that it's my fault because I didn't update my information correctly or they don't listen when I try explaining that I updated my information at check-out. They put me on hold for extended periods of time, which I assume is an attempt to have me hang up so they don't have to deal with me, but it just infuriates me even more.
For a company that boasts about superior customer service, this is by far the worst I have ever dealt with. I have called and e-mail with many different reps and noone seems to care at all that I am upset. They tell me they cannot help me without any hesitation. They do not try to help me at all. They just read their script and push me off the phone.
All I wanted was for the items to be sent to my new address or to refund the amount I was charged. Order #5317105
This report was posted on Ripoff Report on 04/22/2013 10:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nomorerack/internet/Nomorerack-No-more-rack-Worst-customer-service-in-internet-history-Internet-1045383. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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