• Report: #1045383

Complaint Review: Nomorerack

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  • Submitted: Mon, April 22, 2013
  • Updated: Tue, April 23, 2013

  • Reported By: rockinazn — Fayetteville North Carolina
Nomorerack
Internet United States of America

Nomorerack No more rack Worst customer service in internet history Internet

*UPDATE Employee: NoMoreRack.com - Customer Care

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I always thought the point of updating your billing and shipping address at check-out was to actually update your information. Not at nomorerack.com. According to one of the many not-so-great-customer service reps I spoke with, it doesn't matter if you put in new information at check-out, you have to update information saved on your profile before you order. So where does that information go?

I'm still trying to figure that out. I still can't process why my new shipping address never updated, my new billing address never updated, but somehow they managed to update my new credit card information. So now I have a charge on my account with nothing to show for.

All my items were sent to the wrong address and nomorerack says that it's my fault because I didn't update my information correctly or they don't listen when I try explaining that I updated my information at check-out. They put me on hold for extended periods of time, which I assume is an attempt to have me hang up so they don't have to deal with me, but it just infuriates me even more.

For a company that boasts about superior customer service, this is by far the worst I have ever dealt with. I have called and e-mail with many different reps and noone seems to care at all that I am upset. They tell me they cannot help me without any hesitation. They do not try to help me at all. They just read their script and push me off the phone.

All I wanted was for the items to be sent to my new address or to refund the amount I was charged. Order #5317105

This report was posted on Ripoff Report on 04/22/2013 10:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nomorerack/internet/Nomorerack-No-more-rack-Worst-customer-service-in-internet-history-Internet-1045383. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

NoMoreRack.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - ()

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

Thank you for posting your Order Number. We have gone ahead and sent you an email to the email address we have on file regarding the steps taken to have this matter resolved. Should you have further concerns, please feel free to reply back to that message.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
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