• Report: #1156821

Complaint Review: Nomorerack

  • Submitted: Mon, June 23, 2014
  • Updated: Mon, June 23, 2014

  • Reported By: Nancy — Fredericksburg Virginia
Nomorerack
Internet USA

Nomorerack Nomorerack.com, US Nomorerack Denied refund of returned iPad saying I failed to return the AC adapter. Not true! Pompano Beach Florida

*UPDATE Employee: NoMoreRack.com - Customer Care

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I purchased an iPad from Nomorerack.com in May and had a change of heart when I realized it was the first one Apple made. It was going to be a gift for our 8 year old grandson.  It didn't have a camera. I did not realize that until I received it. So I contacted the company via email -the only method of contact they allow.  Got a return authorization number and instructions for making the return. 

I followed their instructions for the return meticulously.  in June I got an email from them saying their vendor reports that I failed to include tha AC charge adapter. I replied that I did, in fact, include the adapter.  Next email said they would have some department look into the matter.  The latest email tells me they are sorry, but the vendor admits the iPad was received, but not the adapter, therefor they are closing the request for my refund!

This is fraud!  They have the iPad and the adapter and my money!  

 


This report was posted on Ripoff Report on 06/23/2014 11:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Nomorerack/internet/Nomorerack-Nomorerackcom-US-Nomorerack-Denied-refund-of-returned-iPad-saying-I-failed-t-1156821. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

NoMoreRack.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - ()

Hi Nancy,

Good day! We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

Thank you for posting your order information. Upon checking on your account, it shows that a refund has already been issued for this order and this refund should be posted by now. We have also gone ahead and sent you an email to the email address we have on file regarding the steps taken to have this matter resolved. If there is anything further I can do to assist you please let me know. At Nomorerack, customer satisfaction is our main goal.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.

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