- Report: #1000818
Complaint Review: Nomorerack
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| Nomorerack
Internet United States of America |
|
Nomorerack Scam Company, Ships the wrong merchandise and even that is defective. , Internet
*Author of original report: Responded back, but expect the same generic response
*UPDATE Employee: NoMoreRack.com - Customer Care
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Placed an order for Solar light 12 pk for $29.00, What I was shipped was not even close to the description / picture or size. Plus they were sent in 3 boxes of 4 and the box was no even large enough so that the top was made of their packing tape. Have made numerous attempts to get this taken care of. All response are basically a copy and paste response that who or what they have working just send at random. If you try to return you will eat the shipping and also the return shipping. ZERO customer service. After awhile you just give up. Plus if you open and decide to possibly use the wrong product you will most likely find it defective. They obviously deal in over runs, old stock and prior returns. This is a scam / fraud outfit. They are nothing but Scam Artists and Scum.
This report was posted on Ripoff Report on 01/21/2013 06:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nomorerack/internet/Nomorerack-Scam-Company-Ships-the-wrong-merchandise-and-even-that-is-defective-Intern-1000818. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Author of original report
Responded back, but expect the same generic response
AUTHOR: Don D - (United States of America)
SUBMITTED: Tuesday, January 22, 2013
Responded back this morning not only with the Order # etc. but also included the numerous e-mails back and forth to them. In which their response was always a generic response they obviously copy and paste. So we'll see what happens. Its obvious that Nomorerack is a company with no integrity, no customer service and nothing but a shady scam of a business. It pretty clear by reading all the reports on here that this is the norm for them.
It would be interesting to see what criminal owns this business. I own a Retail Consulting company that conducts customer service training classes for a major Home center and many others. I needed a new example of a poorly run company and how a company should'nt be run. Now I have one. Most companies have stepped up thier customer service in this economy to build business, this one is just the opposite. I do mention names of all the companies I use as examples. The truth hurts. Nomorerack is a fraud outfit with no integrity period.
It would be interesting to see what criminal owns this business. I own a Retail Consulting company that conducts customer service training classes for a major Home center and many others. I needed a new example of a poorly run company and how a company should'nt be run. Now I have one. Most companies have stepped up thier customer service in this economy to build business, this one is just the opposite. I do mention names of all the companies I use as examples. The truth hurts. Nomorerack is a fraud outfit with no integrity period.
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What's this? #2 UPDATE Employee
NoMoreRack.com - Customer Care
AUTHOR: Nomorerack.com Customer Care - (United States of America)
SUBMITTED: Tuesday, January 22, 2013
Hi,
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
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