• Report: #1041085

Complaint Review: Nomorerack.com

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  • Submitted: Fri, April 05, 2013
  • Updated: Mon, April 08, 2013

  • Reported By: Lynn — Alachua Florida
Nomorerack.com
Internet United States of America

Nomorerack.com Sent empty package and then claim it as stolen. Shipped weight on box tells the story. new york, Internet

*UPDATE Employee: NoMoreRack.com Customer Care

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Purchased a Garmin Nuvi GPS navigation system For $135.  Nomorerack sent an empty box.  I immediately called and emailed the company.  I communicate with them every day and get nowhere.  They asked me to file a police report saying the merchandise was stolen out of the box, but the box was sealed with the original tape and the stated shipped weight is exactly what the empty box weighs.  This company might be running an insurance scam.  Even though I filed the report, they have not refunded my money.  Are you kidding!  A $135 for an empty box and over a week of making me jump through hoops.  They probably are double dipping - insurance and consumers.

This report was posted on Ripoff Report on 04/05/2013 07:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nomorerackcom/internet/Nomorerackcom-Sent-empty-package-and-then-claim-it-as-stolen-Shipped-weight-on-box-tel-1041085. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

NoMoreRack.com Customer Care

AUTHOR: Nomorerack.com Customer Care - ()

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
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