• Report: #1000872

Complaint Review: Nomorerack.com

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  • Submitted: Mon, January 21, 2013
  • Updated: Tue, January 22, 2013

  • Reported By: jennylyn — Destin Florida United States of America
Nomorerack.com
Internet United States of America

Nomorerack.com They make money off people who do nothing Internet

*Author of original report: Same generic response

*UPDATE Employee: NoMoreRack.com - Customer Care

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There is something everyone can do to get their money back & drive them out of their crooked business. Report Nomorerack to the Better Business Bureau!  They ripped off my sweet mom & she was so upset that she sent them several emails about not receiving a camera she ordered, even though they already charged her credit card. In addition, she ordered the Morracan Argon Oil at the same time & that was actually delivered...in a tiny sample size, unlabeled!  She returned it demanding her refund but they refused & claimed they never got it, but asked her, the customer for the tracking info & POSTAL RECEIPT or they will not 'credit' her. What co does that??? Worse yet, the camera she ordered for me, never came & I emailed them pretending to be her (she was too fustrated from their run-aroiund generic emails). I asked them where the camera was because we are sending it back for a refund, and they ignored my questions & told me to "ship the camera back to them in order to receive the 'store credit'"!!! Unbelievable. I told them I NEVER received it!  Obviously they try to fustrate people who end up giving up.  I'm telling you to report them to the BBB & you will get everything back on your credit card!  We did it twice & they refunded her after the BBB contacted them. Tell them in the report you do not want to be credited with their junk, but want a FULL refund.  What they do is make money off people who don't do anything about the scam.  They don't have the products they advertise & if they do it is cheap & have no labels.  It's equivalent to a toy in the gumball machine.  Do not let them get a way with their crooked practice. If everyone goes through the BBB & gets their money back, they will go under.  It's a simple process & effective. 

This report was posted on Ripoff Report on 01/21/2013 09:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nomorerackcom/internet/Nomorerackcom-They-make-money-off-people-who-do-nothing-Internet-1000872. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Same generic response

AUTHOR: jennylyn - (United States of America)

Same old phony generic response. See, Nomorerack, if you actually read my complaint, you'd see it was already taken care of. Myself & my family refuse to do business with or correspond with you.  Victims, file with BBB! Save your pockets & a headache.
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#2 UPDATE Employee

NoMoreRack.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - (United States of America)

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@nomorerack.com. We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.
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