• Report: #91391

Complaint Review: Nordic Track Aka IconFitness

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  • Submitted: Thu, May 13, 2004
  • Updated: Tue, June 08, 2004

  • Reported By:Tucson Arizona
Nordic Track Aka IconFitness
http://www.nordictrack.com Internet U.S.A.

Nordic Track Aka Icon Fitness ripoff using second rate company to deliver purchased products Internet

*Author of original report: Nordic Track goods arrived

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I purchased a Nordic Track elliptical trainer through the Nordic Track website on 18 April 2004. I have waited almost a month for the product. My account has been charged and I still do not have the product in my home. Once the item shipped from Nordic Track the shipping company, Motor Cargo, was supposed to call me and set up a delivery date.

I tried tracking the shipment through their web site, but it has said "on the dock" since the day it left Utah. That was Monday. I called Motor Cargo since I couldn't track the package and their excuse for their lousy tracking system was that they didn't want to disclose private information. Ok, I guess UPS and FedEx are giving something away. Whatever! While I was on the phone with them they informed me that my shipment would be delivered at 10:00 AM today, Thursday the 13th of May 2004.

Well my wife waited and waited until she finally called them at 2:30 PM. The shipper informed my wife that the guard at the gate, we live on an Air Force base, would not allow them on the base because they had expired plates on their delivery truck. What kind of company is this that they don't pay their registration? They said they would bring it out in another delivery truck at 7:00 PM this evening. Well just like before, no delivery and no call.

I tried calling their office and they're closed. They close at 4:00 PM. So now I'm left sitting, having wasted a good chunk of the day waiting for Motor Cargo to deliver my shipment. Nordic Track has an online customer service area you can talk to a representative. So I went on there and explained the situation. They referred me back to the shipper.

I tried to explain that I had been through this with the shipper and couldn't get in contact with them as they are closed, but the service representative said there was nothing she could do for me. She also gave me their 1-800 number and just like the shipping company, they are closed too.

DO NOT BUY ANYTHING FROM THIS COMPANY IF YOU EXPECT TO EVER RECEIVE YOUR ORDER. Their customer service is abhorrent and they just don't seem to care once they have your money. The customer shouldn't have to run around looking for their shipment. That's the seller responsibility.

Edward
Tucson, Arizona
U.S.A.

This report was posted on Ripoff Report on 05/13/2004 08:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nordic-Track-Aka-IconFitness/internet/Nordic-Track-Aka-Icon-Fitness-ripoff-using-second-rate-company-to-deliver-purchased-produc-91391. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Nordic Track goods arrived

AUTHOR: Edward - (U.S.A.)

I received my Elliptical trainer the day after filing this report. My main gripe with this company was their total lack of support regarding the shipped product. I wouldn't necessarily try and sway people from buying Nordic Track products. I'd just recommend you find one of their stores and purchase directly from there so as to avoid the shipping hassles involved if they choose to ship your order using a horrible shipping company called "Motor Cargo" as they did with my order. As far as the product itself, it works wonderfully and was worth the purchase price.
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