- Report: #1119131
Report - Rebuttal - Arbitrate
Complaint Review: Nordic Track
Nordic Track1500 South 1000 West Logan, Utah USA
Nordic Track ICON Health & Fitness Will not live up to Warranty - Will not Replace product that has never worked after a year Logan Utah
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Worst service department I have ever had to deal with. I have a GX7.0 Pro (model# 21977), purchased 1/02/2013 that has never worked and I just got off the phone to have them send someone out that has not been able to fix it for the fourth time. In over a year I have had to put two bikes together and have yet to have a one that I can use. I spent $800 on the bike and the third time I called to have someone come out I purchased an extended warranty. The last time someone was out back in November they were going to order another part and come back and fix it but I never heard back from them. I have five of the Monitors, a fly wheel, and numerous other parts sitting in a room with a partially disassembled bike for 12 months. I called to say I needed a new functional bike or my money back and was told that they bike is still repairable and that was impossible. So I am helpless since I am being told a bike they have not been able to repair for over a year is still repairable and they want to send me more parts and the same person out for the fourth time. This has been the worst investment I have ever made and the service from Nordic Track does not just boarder on criminal it is criminal.
In five or six attempts to be able to use this bike I have put two together and spent $158 on an extended warranty taken time off from work to meet someone to fix it with a fourth time coming and have spent hours on the phone with an inept group of customer service "professionals" and still have not been able to use this bike in a year. I have a $1,200 Elliptical also purchased around the same time and have not had to call in for that unit but will expect the same type of treatment if I do. No one I know or speak with will ever invest in a Nordic Track! Just spoke with customer service who tried to use the extended warranty not to have to deal with me by referring me to them after they referred me to the base warranty department the persons customer # was cs171gt11 and after an hour I got know where but doing the same thing that was done over the last year. Expect the same results until they refer me to the extended warranty department where I assume I will start from scratch with them. I this point I think I spent $800 plus $158 on an extended warranty just to have a to have the pleasure of putting two together, messy workout room with a disassembled bike and a bunch of parts laying around, to take time off of work to try and get this fix for a bike I do not think will ever work. Criminal but nothing I can do about it because the company does not care once they have your money. I will be posting this review everywhere I can to keep others from making an investment with this company
This report was posted on Ripoff Report on 01/28/2014 04:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nordic-Track/Logan-Utah-84321/Nordic-Track-ICON-Health-amp-Fitness-Will-not-live-up-to-Warranty-Will-not-Replace-pr-1119131. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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