• Report: #821817

Complaint Review: Nordyne Heat/Cooling Pumps

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  • Submitted: Thu, January 12, 2012
  • Updated: Mon, January 23, 2012

  • Reported By: Chi.Kat1960 — Lexington North Carolina United States of America
Nordyne Heat/Cooling Pumps
Nordyne Heating and Air Internet United States of America

Nordyne Heat/Cooling Pumps Purchased a home in November 2006 with a Nordyn heat pump in the home. In 2010 I had to replace the entire unit. A heat pump should last far longer than 4 years. The entire heating air system is poorl Nordyne Heat Pump Crap! Internet, Internet

*Author of original report: Dear Mr. Nordyne.

*Consumer Comment: Nordyne Units have ISSUES

*UPDATE Employee: Response from NORDYNE

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I purchased a home in 2006 and by 2009 my heat pump compressor had quit and caused the entire system to fail. I lost all heat and air. The Heat Pump was brand new when the home was purchased as was the home. The fact that the system only lasted 3 years when it had been brand new and was serviced with new filters on a regular basis is totally unacceptable. The fact that this company has not recalled and replaced all of these furnaces is also unacceptable! They are impossible to find filters for as the measurements of the place where they fit are not standard and the one that they come with that is washable does not last longer than two months and marks up the tub or bath so bad that it cannot be cleaned during winter months. My parents had a heat pump of another brand in their home for 20 years....that is quality...the only thing they ever did was service it and have it checked for freon once per year. This is the kind of quality Nordyne should strive for not the crap that they are serving the public with now!

This report was posted on Ripoff Report on 01/12/2012 02:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nordyne-HeatCooling-Pumps/internet/Nordyne-HeatCooling-Pumps-Purchased-a-home-in-November-2006-with-a-Nordyn-heat-pump-in-th-821817. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Dear Mr. Nordyne.

AUTHOR: Chi.Kat1960 - (United States of America)

The Nordyne Warranty only lasted as long as my home warranty which was a year as was explained to me in my home purchase. I was given no information about any individual Nordyne Heating/Air Warrenty. This would have been nice to know before I forked out all the funds for a new system!
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#2 Consumer Comment

Nordyne Units have ISSUES

AUTHOR: Michele - (United States of America)

I replaced my 20 year old aging unit BEFORE it died with a new Nordyne heat pump.  It has created nothing but headaches and I've had a total of THREE compressors in less than two years, two motors, more freon charges and leaks than I can count.  I know that every season it WILL have a problem.  While there might be the occasional compressor failure these units all have major problems and expensive costs.  Sure the first time the compressor went back it was covered under warranty and my installer didn't charge me BUT since I have had to pay 150.00, 200.00, 75.00 and several other charges for them to come out and identify the problem - this is ridiculous my 20 year old unit was more reliable and dependable.  Sorry Nordyne referring back to your warranty is not a comfort to me or any other consumer of your heat pumps because you might replace the compressor during the first year but what about every time after that?  What about the motor - in 20 years I had to have my heat pump serviced TWICE - yours is four or more times a year.  Obviously its a faulty product you should recall and and have to replace the faulty units you have sold to consumers in addition to paying some retribution for the headaches and money out of pocket we have to pay for service calls - I didn't buy a new heat pump to have no AC in the summer or to have to no heat pump and rely solely on an electric furnace and massive electric bills in the winter - you've got to do one better than this.  The same complaints are all over the web, I only wish I had read those BEFORE I purchased this unit - it would have saved me time, frustration and a LOT of money.  

So as you stand behind your products and "great warranty" what do you do when you have units that continue to burn through compressors and motors while losing freon??  When you fix that with your "warranty" and I have no more breakdowns then I'll be happy.  This is unbelievable.
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#3 UPDATE Employee

Response from NORDYNE

AUTHOR: palutisk@nordyne.com - (U.S.A.)

Compressor failures that early are unusual, but can happen. The compressor may be covered by warranty. To verify the warranty coverage, please call our warranty department at 1-800-422-4328 M-F, 8:00-4:30 CST. We will need to know your unit serial number.

Also, some furnace models are sized specifically for the application; an example would be furnaces designed for manufactured housing applications. Size restrictions may make it more difficult to find replacement filters since they are less common.
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