ED Magedson – Founder
Nordyne, INC.8000 Phoenix Parkway O'Fallon, Missouri United States of America
We purchased a Nordyne Miller heatpump brand new through Black's Supply in Orlando 2 years ago. We have had problems with it almost since the beginning. Living in Florida, we have only used the heat 2 or 3 times but it never worked right. Finally a technician discovered a freon leak. Apparently the coil has a leak in it at the joint and the freon has slowly been leaking out. He said it is a factory defect. While the Nordyne company will furnish the part, the labor and freon is supposed to be our responsibility.Wehave now paid almost $1000 in labor and freon costs.Since this problem is a FACTORY DEFECT ,it came from the factory that way when purchased and The Nordyne company should assume full responsibility for the labor and freon as well. They refuse to do it. Their customer service is HORRIBLE and the reps I have spoken to have been rude. Having been in customer service myself, this is disgusting and unbelieveable to experience treatment such as this. DO NOT DO BUSINESS WITH ANY OF THESE PEOPLE!!!
This report was posted on Ripoff Report on 01/12/2011 09:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Nordyne-INC/OFallon-Missouri-63368/Nordyne-INC-FACTORY-DEFECTIVE-HEATPUMP-COIL-WONT-PAY-FOR-LABOR-OR-FREON-TO-REPAIR-O-681637. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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