• Report: #905892

Complaint Review: Nordyne

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  • Submitted: Mon, July 02, 2012
  • Updated: Mon, July 02, 2012

  • Reported By: Ripped off in PA — Halifax Pennsylvania United States of America
Nordyne
800 Phoenix Parkway O' Fallon, Missouri United States of America

Nordyne unreliable equipment and horrible customer service O' Fallon, Missouri

*Consumer Comment: Agree

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We own a Broan central air unit which is 2.5 years old which has a Nordyne air handler. In the 2.5 years we have owned it, the Nordyne air handler has had 3 coils in it (the original and 2 replacements). The original coil worked the first season. The next summer on start up the coil leaked and was replaced under warranty by the original installer and he covered the labor costs.

This spring the new coil had multiple leaks and we had to pay $1350 for labor & freon to have the unit operational. We contacted Nordyne's rude customer service to voice our concern on the multiple coils in a 2.5 year old unit and their reply was that they only cover the parts and Nordyne suggested we could spend more money and get the extended warranty that covers parts and labor.

So to summarize, we should spend more money on their extended warranty to cover their shoddy equipment. I would highly recommend not dealing with the Nordyne Company and their poor quality products & customer service that they tout on their website. Beware!!

This report was posted on Ripoff Report on 07/02/2012 04:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nordyne/O-Fallon-Missouri-63368/Nordyne-unreliable-equipment-and-horrible-customer-service-O-Fallon-Missouri-905892. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Agree

AUTHOR: McCreary - ()

 This is the worst customer service experience I have ever had I my life !

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