- Report: #997463
Report - Rebuttal - Arbitrate
Complaint Review: Nordyne
Nordyne8000 Phoenix Parkway O'Fallon, Missouri United States of America
Nordyne Gibson Heat Pump Bad Motor first day, bad fan in 6 weeks, compressor failed at 6 months poor customer service O'Fallon, Missouri
*Author of original report: Please explain
*UPDATE Employee: Only getting part of the story
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I asked for a new unit but that does not compile with the warranty. Nordyne only replaces parts. It does not matter that the unit is only 6 months old. Bob Marks in customer support provides no assistance.
Nordyne lies. They said they would send the compressor in one week and lied for 3 additional weeks.The company website publicizes about the quality of their products and their customer satisfaction. They lie. How can a company sell a product that cost thousands of dollars that is merely junk. Discuss with your contractor who supplies the units, if it is Nordyne find another contractor.
This report was posted on Ripoff Report on 01/15/2013 04:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Nordyne/OFallon-Missouri-63368/Nordyne-Gibson-Heat-Pump-Bad-Motor-first-day-bad-fan-in-6-weeks-compressor-failed-at-6-997463. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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