Nordyne Westinghouse Nordyne has a defective product that they are not standing behind O'Fallon, Missouri

The first thing i would always ask when it comes to issues is the only reporting you ever see has to do with issues. You never see comments on good things. I have worked in the heating and a/c business for 18 years and have seen a lot. I dealt with and worked on many brands out there: Trane, Carrier, York, Armstrong, etc. They all have their own issues and don't let anyone ever tell you no. Know when it comes to yours you really need to do more digging. The coil issues are industry wide, doesn't matter who the manufacturer is. The corrosion that is happening to these coils is called formicary corrosion. It is easy to find on the internet.

 Carrier was the first to issue a report on this and every manufacturer has or are taking steps to avoid continuing to have these issues. If you read on about other manufacturer's warranties you will find that they all are pretty much the same in their wording. Parts only are covered. If you want labor on parts than an extended labor agreement must be purchased. It has been this way atleast the 18 years I've been in the business and very little changes have happened. Look at any appliance in your house or even your car. I use this analogy a lot when it comes to warranty. If a part fails on your TV and you have it fixed, the TV manufacturer does not cover labor.

If you had a two year old car and the radiator started leaking, again they do not cover labor unless a extended labor warranty was purchased. That's how the business and many others have worked for years. I totally understand where your coming from and if it was me I would probably be the same way. Sometime you can go back through the contractor and get back to the distributor to see if they can get some labor concession for your. Going straight to the manufacturer should be the last step. They do not sell the equipment direct to the contractor, it is sold through a local wholesale distributor. That's where you need to go first for your complain then move up the chain. The manufacturer won't do anything unless the distributor gets involved. For you that's where I would start.

Just for you I will add a little between the lines.

• The warranty does not include labour, this is normal for most AC manufacturers


• There is an updated part that will work and last better in bad climates, but as the old one will operate properly and have a normal life it is not recalled


• The New updated part is offered free of charge to unhappy clients like it was being provided under warranty.

And as usual you chose not to see the obvious, absolutely you biggest strong point.

 rebutts are not making any sense

One other mf'r, International Comfort Products, a maker of MANY private lablel units has just completed a long research and testing regimen and has found that aluminum coils will better withstand the environmental corrosion and will also work with R410 refrigerant which operates at higher pressure than the older refrigerants.

Some mfr's in the interim, offered copper coils that were tin plated to resist the environmental damage.

Costal areas are very much more likely to have a corrosive effect on the copper coils. 

Sorry you're having trouble, but most A/C warranties do NOT cover labor costs.

My brand new one (one week old, Tempstar) has a tin coated copper coil and has an extended warranty, but still, does NOT include labor to change it out should a problem occur.

I know this isn't going to make you feel any better about this, but it is a true assessment of the problem.

No, I don't work for ANY A/C company...I'm retired.