- Report: #937037
Report - Rebuttal - Arbitrate
Complaint Review: Nordyne
Nordyne8000 Phoenix Pkwy O'Fallon, Missouri United States of America
Nordyne Westinghouse Nordyne has a defective product that they are not standing behind O'Fallon, Missouri
*Consumer Suggestion: Coil Leaks
*General Comment: To Our Dear friend the Outlaw
*Consumer Comment: what we have here is a failure to communicate
*Consumer Comment: What they've told you is, essentially, true for all A/C mfr's.
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My issue in all this is the fact that Nordyne obviously made a defective part and now are making me pay the labor (it's not inexpensive) for their mistake/defect. If you don't believe me all you have to do is do a search on "Nordyne Coil leaks" and you will find plenty of unhappy customers like myself with the same problem as well as installers who have stopped carrying Nordyne over these issues.
Nordyne claims it's not a defect but more of an environmental issue due to climate and pollution but when you investigate this you quickly find that installers are not having these issues to nearly as great a degree as they do with the Nordyne products.
I have attempted to contact Nordyne's customer service but they have as yet returned my call but in their defense I'm confident they are extremely busy right now fielding complaints. I put this out there just as a warning to anyone getting ready to have a system put in because this is a company/product you will want to avoid.
This report was posted on Ripoff Report on 09/05/2012 09:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Nordyne/OFallon-Missouri-63368/Nordyne-Westinghouse-Nordyne-has-a-defective-product-that-they-are-not-standing-behind-O-937037. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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