• Report: #1054590

Complaint Review: Nordyne

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  • Submitted: Wed, May 29, 2013
  • Updated: Wed, May 29, 2013

  • Reported By: Dave — 1234 Main St Florida
Nordyne
8000 Phoenix Parkway, O'Fallon, Mo O'Fallon, Missouri USA

Nordyne Another Bad Coil! O'Fallon Missouri

*Author of original report: Update to my coil problem

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I bought a Nordyne heat pump in August 2007.  Not long afterwards the fan blade needed replacement.  In June 2010 the coil started leaking and had to be replaced.  The unit was still under warranty but I had to pay for the labor and freon that was lost (to the tune of $400).  I called Nordyne and complained. I couldn't believe that the coil was bad after only 3 years.  I asked them to at least pay for the cost of the freon.  They said they couldn't because the freon wasn't defective.  I said I lost my freon due to their faulty part.  Again they said that they are only responsible for faulty parts and the freon was perfectly good.  They couldnt understand that their faulty part resulted in me loosing my freon.  What a bunch of idiots.  Well....here it is May 2013 and I have to replace the coil....again.  I will never buy another Nordyne (or affiliate) product.  They are crap and their customer service is worse.


This report was posted on Ripoff Report on 05/29/2013 06:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Nordyne/OFallon-Missouri/Nordyne-Another-Bad-Coil-OFallon-Missouri-1054590. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Author of original report

Update to my coil problem

AUTHOR: Dave - ()

Well...the saga continues.  I was told that my unit is no longer under warranty.  They said I only have a 5 yr warranty and not a 10 year because they do not show that I sent in the product registration card (I sent it in 3-4 days after installation). The company that sold me the unit and installed it called them and he talked to "Mary" in the warranty department.  She told him that they didn't have a record of my registration however,  their records do show that the unit is in my name.  Anyway...she said "No registration....no warranty" (even though I have a bill of sale showing the date purchased.  They were then asked "When someone sends in a registration how do you notify the onwer?  Return mail?  Anything?"  There answer was nothing.  They were then asked how can you prove that the owner didn't send it in and you just lost it/mishandled it/etc?  Mary's reply? (You may want to sit down for this one)    ....She said "did he send it in by registered mail?"   WTF?!?!?!  Who sends in registration cards by registered mail?!?!?!   No one!  You just put it in the mail!  What kind oif stupid, ignorant, moronic question was that?  So, on top of me trying to get them to pay for the labor on my 2nd replacement coil in 3 years, now I have to talk to "Bob Marks" who is supposed to be the warranty department manager and try to clear up the warranty issue.  I dealt with him 3 years ago.  Not looking forward to that phone call.  It is just getting better & better.  Can anyone say "Class Action Law Suit"?   This company has to have the worst customer support & relations ever.

05-31-13....I sent an email to Dave LaGrand (CEO) and a few of the VPs that I got names on.  I'm not sure how many of them got the email because I only had one email of someone else.  I saw how their email addresses were formatted and took a chance.  Well...this after noon I got a call from "Bob Marks" (Lucky me).   He advised me that they were going to cover the faulty coil even though the unit was out of warranty. They say that because they never received the registration that I mailed off.  Anyway...I told him that it's know that their coils are crap and he disagreed (naturally).  He said thaey make a great product that lasts a long time.  I told him I had replaced 2 in less than 6 years and asked him if he thought that was considered good.  He said he didn;t think so but they were not going to cover the labor & freon.  I know I was beating a dead horse so I am going to get it fixed and pay the approximately $600 labor/freon that it's going to take.  I also told him that he should take a look at the internet and read how disatisfied their customers & vendors are.

Bottom line....big business 1....consumer 0.  Nordyne sucks.

By the way...the names I came up with for the CEO & some of the VPS and the email addresses that I sent my email to are:

Dave LaGrand - CEO   LaGrandD@nordyne.com

Kari Palutis - Communications  palutisk@nordyne (this one came straight from the Nordyne website)

Carol Baker - VP of Marketing bakerc@nordyne.com

Mike Seabaugh - VP of supply chain  seabaughm@nordyne.com

Philip Windham - VP of strategic allinances  windhamp@nordyne.com

When I sent the email none of the addresses got kicked back so I'm assuming they are good one.  FYI for anyone interested.

 

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