• Report: #1006625

Complaint Review: Norm Thompson Rewards

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, January 31, 2013
  • Updated: Thu, January 31, 2013

  • Reported By: Jason W. — Owings Mills Maryland United States of America
Norm Thompson Rewards
Internet United States of America

Norm Thompson Rewards Slippery "Rewards" Program Hillsboro, Internet

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

My 80-something mother somehow got enrolled in the Norm Thompson Rewards program.  She was charged $1.95 the first month and then $14.95 in subsequent months.  After 6 months or so she asked for my help in getting the charges stopped as she said she had already spoken to Norm Thompson and had already filed disputes with her credit card company. 

I called the number next to the charges on the credit card bill (1-888-354-6347) and spoke to a rep who first advised me that the terms and conditions of the program had been emailed and mailed to my mother when she enrolled and that there was nothing he could do about the situation besides unenrolling her so that she would not receive charges in the future.  When I pushed back, the rep offered to refund the most recent month's charge.  When I pushed back further and explained that my mother had tried to get out of the program several months before and had even filed a dispute with her credit card company, the rep relented and offered to refund the program fee going all the way back to the date of her enrollment.  I am cautiously optimistic that the credit will come through.

Bottom line: check your credit card bill carefully, complain at the first sign of a problem charge, and stand your ground and be firm when asking for a refund.  Also, beware of programs like this that offer some appealing deal up front (free shipping on your next order, $X off your next order of $Y, etc.) and then impose unfavorable terms once the trial or introductory period has ended.  Finally, look carefully at what you're getting for your monthly fee; when I looked carefully at the Norm Thompson rewards program, I was shocked at how little it seemed to offer in return for what I think is a very hefty price ($14.95 per month, or $180 per year).

This report was posted on Ripoff Report on 01/31/2013 09:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Norm-Thompson-Rewards/internet/Norm-Thompson-Rewards-Slippery-Rewards-Program-Hillsboro-Internet-1006625. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Norm Thompson Rewards

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory