- Report: #1006625
Report - Rebuttal - Arbitrate
Complaint Review: Norm Thompson Rewards
Norm Thompson RewardsInternet United States of America
Norm Thompson Rewards Slippery "Rewards" Program Hillsboro, Internet
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I called the number next to the charges on the credit card bill (1-888-354-6347) and spoke to a rep who first advised me that the terms and conditions of the program had been emailed and mailed to my mother when she enrolled and that there was nothing he could do about the situation besides unenrolling her so that she would not receive charges in the future. When I pushed back, the rep offered to refund the most recent month's charge. When I pushed back further and explained that my mother had tried to get out of the program several months before and had even filed a dispute with her credit card company, the rep relented and offered to refund the program fee going all the way back to the date of her enrollment. I am cautiously optimistic that the credit will come through.
Bottom line: check your credit card bill carefully, complain at the first sign of a problem charge, and stand your ground and be firm when asking for a refund. Also, beware of programs like this that offer some appealing deal up front (free shipping on your next order, $X off your next order of $Y, etc.) and then impose unfavorable terms once the trial or introductory period has ended. Finally, look carefully at what you're getting for your monthly fee; when I looked carefully at the Norm Thompson rewards program, I was shocked at how little it seemed to offer in return for what I think is a very hefty price ($14.95 per month, or $180 per year).
This report was posted on Ripoff Report on 01/31/2013 09:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Norm-Thompson-Rewards/internet/Norm-Thompson-Rewards-Slippery-Rewards-Program-Hillsboro-Internet-1006625. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.