- Report: #820629
Report - Rebuttal - Arbitrate
Complaint Review: Norm Thompson
Norm ThompsonJessup, Pennsylvania United States of America
Norm Thompson Lifetime Guarantee NOT Worth the Words Jessup, Pennsylvania
The purse was no longer handled by them, they said they couldn't repair it and when the refund arrived, it was for about $40 - I had paid over $100 for the purse. When I called to question why, I was told that was the last price they had charged in the catalog! Even though they had a record of what I had paid at the time of purchase.
I asked for them to then return the purse so that we could try to have it repaired locally, "I'm sorry sir, but we no longer have the purse." Talk about disappointed! I wish I had just taken the purse to a local shoe repair shop first...this isn't what I call good customer service, nor is it in the spirit of a lifetime warranty statement.
This report was posted on Ripoff Report on 01/10/2012 01:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Norm-Thompson/Jessup-Pennsylvania-18434/Norm-Thompson-Lifetime-Guarantee-NOT-Worth-the-Words-Jessup-Pennsylvania-820629. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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