- Report: #408669
Report - Rebuttal - Arbitrate
Complaint Review: North American Bancard
North American Bancard969 Chicago Road Troy, Michigan U.S.A.
North American Bancard -Sherria, Chris, Zoe @ Commerce Payment Systems Deceptive, Lies about contract or agreementents, raising fees, charging unauthorized charges Troy Michigan
*UPDATE Employee: Company Response
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As time went on, I did not sell much, as my business is very seasonal hand-made jewelry sold mainly at winter events when the snow birds are here in Arizona. Within 7 months, my rates went from $5.00 statement fee, and no minimum to $10 statement fee plus $15.00 minimum. I was upset, and wanted to cancel. I spoke with Chris, supervisor, and he put me on a seasonal plan, which I have never seen. Although, it seemed to satisfy me, a little. I complained, but, to no avail. A month later, I decided to cancel, as business is virtually nonexistent, due to the economy. They told me, it would cost me $675 to end the agreement-(3-year), even though I did not sign it. I was furious, as I was lied to by Zoe, and I suspect NABancard, as they do business together. Today, I see there is a $79 charge for PCI. They are telling me I have to pay this annual fee. They automatically deducted it from my account, and claim it is non-waivable. I use Visa with a hand machine, and it seems this compliance business is mainly for computers and that type of security.
I am mainly upset that they (1) raised my rates from $5.00 to $25.00. But, the real upset is the 3-year agreement. I signed an application on March 6, 2008. I received their agreement, which was dated 17 March. Obviously, I did not see, read, or understand it when I signed the "application". I have now read the agreement, and it is very confusing, and deceptive. My lawyer said if I could not come to agreement with them, I would win in court. It is a shame, as I have sent at least 2 faxes, and asked to be called several times, but, a supervisor can never be reached. This is nearly the same story as the Interior Design people.. Very deceptive practices getting you to sign an application which later turns out to be an agreement. I am going to file a complaint with Terry Goddard, Attorney General for Arizona, and hopefully they will help me, and prevent this from happening to other victims.
This report was posted on Ripoff Report on 01/06/2009 11:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/North-American-Bancard/Troy-Michigan-48083/North-American-Bancard-Sherria-Chris-Zoe-Commerce-Payment-Systems-Deceptive-Lies-abo-408669. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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