• Report: #322672

Complaint Review: North American Bank Card

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  • Submitted: Mon, March 31, 2008
  • Updated: Wed, October 01, 2008

  • Reported By:Framingham Massachusetts
North American Bank Card
969 Chicago Road Troy, Michigan U.S.A.

North American Bank Card North American Bank Card Stole Orphans Fund Troy Michigan

*UPDATE Employee: North American Bancard's Response

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On April 2007, Eritaj Foundation Inc. entered an agreement with North American Bank Card for a merchant account service on the premise that the monthly fee for the service is waived. However, North American Bank Card started to charge $30 monthly fee before we even opened its box. We immediately wrote to the friendly and kind John Tucker to ask him to close the account.

John Tucker disappeared and never responded to calls, nor to emails. To this day, he never responded to any of our numerous attempts to contact him. So, we asked our bank, Bank of America, to block North American from accessing our account. We never received help from North American Bank Card even though we return its package as it demanded. On January 18, 2008, North American collected $900.00 from our account. This caused many legitimate checks to return in addition to numerous overdraft fees.

Now, each time we call North American Bank Card, we must speak to Mr. Hall. It appears that Mr. Hall is John Tucker! He sounds like him, with a mild stutter that disappears when he is sounding executive. When John Tucker vanishes, Mr Hall deals with the case. We would write, and call and explain, but nothing happens.

We find all kind of information about North American Bank Card, John Tucker, Mr. Hall and apparently other fake names on the internet. Numerous accounts expose their misleading (at best) and deliberate stealing of clients. We are asking the authorities to investigate and prevent North American Bank Card from carrying its odious and illegal practices. We want North American Bank Card to refund every penny it took from the Eritaj's account in addition to the overcharge fees which occur as a result of the stolen charges, totaling $1,490. The long hours, distress and despair endured as a result of their malevolent action aren't accounted for here.

To save
Framingham, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 03/31/2008 05:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/North-American-Bank-Card/Troy-Michigan-48083/North-American-Bank-Card-North-American-Bank-Card-Stole-Orphans-Fund-Troy-Michigan-322672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

North American Bancard's Response

AUTHOR: Kimberly - (U.S.A.)

Dear Merchant,

North American Bancard works very diligently to resolve all customer issues and complaints. Since our inception in 1992, we have worked with over 125,000 merchants of all sizes and levels of complexity. We provide a high level of service and support to our customers, as is evidenced by the low number of complaints we handle. Occasionally we, like any other large company, may make a mistake or mishandle an issue. When these are brought to our attention we resolve them to the best of our ability. Our 250+ employees work hard every day to make doing business with NAB a pleasure for our merchants and stakeholders, all we ask is the opportunity to recover well.

In regards to the fees that have been questioned, your individual Agreement will clearly list on page six of the Merchant Agreement all the fees that may apply to your account. Within the terms and condition of the Merchant Agreement, it will clearly state the length of the agreement that you may have with NAB. NAB will not close out a Merchant Account until written request is received to close account.

Within the Terms and Condition, Section 5 of the Terms and Conditions clearly states, Merchant agrees to pay and Merchant's account(s) will be charged for the discount, fees, and other charges described in this Agreement.

Our records indicate that your Merchant Account has been closed as of March 18, 2008. If you require additional assistance, please contact our Customer Service Department at 800-226-2273, extension 1300.

Sincerely,

Rebecca Paull
Research Manager
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