- Report: #1064420
Report - Rebuttal - Arbitrate
Complaint Review: North Bay Cadillac
North Bay Cadillac720 Northern Blvd Great Neck, New York USA
North Bay Cadillac Bait and Switch To The Fullest Extend Great Neck New York
*REBUTTAL Individual responds: june 30th 2013
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If I could give this dealership a zero stars, I would. I live in NJ and I bought an Escalade from this dealership quite some time ago and only dealt with the salesperson J.Y. there. He was very courteous and truly a gentleman, however I can't say the same thing for his boss (David Colotti). I recently called North Bay Cadillac on the phone to see if I could trade in my car and the sales person told me a clear price that I would get for the car and for me to bring in the car on a Sunday so they can look at the car. So I decided to leave my wife & kids home on a Sunday and drove 1.5 hours to Great Neck NY where the dealership is located.
Once I got there battling traffic and time, without even looking at my car, I was told that the person who appraises the car is not in today. That wasn't even the worst of it all, I was then told that they can't offer me even close to what was told to me on the phone. When I expressed my feelings to his manager (David Colotti) that I drove 1.5 hours in traffic and paying $60 in toll and gas so why was I told something different? David, who was this guy with half his buttons open in his shirt, gold chain around his neck and talking on his Bluetooth earpiece while talking to me at the same time, patted me on my arm and said 'sorry buddy, but we can't do anything for you' and he clearly walked away from me. I was stunned as to the service and rudeness I experienced from a Cadillac dealership of NY. This was clearly a bait and switch kind of a situation and I was not happy. There are plenty of dealerships in NJ/NY so at all cost, I would avoid this place if you want hassles in the future dealing with them. I am sure to contact Cadillac corporate regarding this guy and report him of such behavior with his customers.
This report was posted on Ripoff Report on 07/04/2013 10:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/North-Bay-Cadillac/Great-Neck-New-York-11021/North-Bay-Cadillac-Bait-and-Switch-To-The-Fullest-Extend-Great-Neck-New-York-1064420. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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