• Report: #700083

Complaint Review: North Drugstore

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  • Submitted: Fri, February 25, 2011
  • Updated: Fri, February 25, 2011

  • Reported By: John — Miami Florida U.S.A.
North Drugstore
266 Graham Avenue, PO Box 1074 Station Main Internet Canada

North Drugstore UDS Health Ltd., Vevis International Trust Company Ltd., Pharmacy RX World, Fraud! Be aware of this scam on-line pharamcy! They ripped me off for my needed life-saving Azilect (Rasagiline) for my Parkinson's Disease. Winnipeg, Manitoba, Canada Internet

*Consumer Comment: My experience has been excellent

*Consumer Comment: NorthDrugStore.Com is Great

*Consumer Comment: RE: North Drugstore

*Consumer Comment: Agree with previous rebuttal

*Author of original report: Recent Rebuttal Full Of Inaccuracies...

*Consumer Comment: North Drug Store a scam...???

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On Friday, February 11, 2011, I ordered my necessary and life-saving medication for my Parkinson's Disease known as Rasagiline, which is the generic form of Azilect, from North Drug Store.  I was told my order would ship in 2 days and I would be provided an automatic email message with the tracking information.

On Monday, February 14, 2011, I called North Drug Store and asked for a status on my order.  I was then told it takes 2 "business" days for an order to ship.  I called North Drug Store back on Tuesday, February 15, 2011, and said it had been 2 business days since I placed my order - but I was informed it had not shipped yet.

On Wednesday, February 16, 2011, I called North Drug Store again and was told my order had shipped through the US Postal Service, but the North Drug Store customer service representative said I could not be provided a tracking number.  I called North Drug Store back on Thursday, February 17, 2o11, and I was once again told my order shipped on the 16th though the US Postal Service but that a tracking number still could not be provided to me.

I called North Drug Store back on Friday, February 18, 2011, and I was finally given a verbal confirmation of the tracking number.  I checked on-line through the US Postal Service's website and the tracking number was reported as being involved and not exsisting.  I called North Drug Store back the same day and was once again provided the same tracking number.  I told the North Drug Store representative I was never provided an automatic email shipment confrmation and asked for the North Drug Store rep to email me the tracking information.  I also told the North Drug Store rep the tracking information did not exsist in the US Postal Servie's database.  I was then told it was because the USPS's database is not up dated in "real time".

On the same day, Friday, February 18, 2011, I receiied an email message from North Drug Store as I requested and it contained the same tracking number information and instructions that I could track my order on-line at www/usps.com.  This email message also said my orer would be deliverred in 7-10 days from its shipment date.  I replied to the message and once again stated that www/usps.com did not have any information on my order.  I then received and email message back from North Drug Store stating their company will not gaurantee an order until 21 days after it's reported shimment date.

I called on Saturday, February 19, 2011, and reported the tracking number still did not exist in the USPS's records.  I then sent an email and I was provided a response stating that North Drug Store DOES NOT gaurantee customer satisfaction until 21 days after an order has been shipped if it does not arrive. 

I called the US Postal Service on Monday, February 21, 2011, and was told the tracking number was invalid and stilll did not exsist.  I called the US Postal Service again on Tuesday, February 22, 2011, and was again told the tracking number was invalid and still did not exsist.  I called the US Postal Service for a third time on Wednesday, February 23, 2011, and was told for a third time tracking number was invalid and stilll did not exsist.  Each day I contacted North Drug Store and they said it was becuase the US POstal Service's database was at fault.

On Wednesday, February 23, 2011, the North Drug Store customer service rep agreed that the tracking number was invalid and that she would look into it and find out what the correct information was and call me back.

On Thursday, February 24, 2011, I called the bank and reported fraud when once again the US Postal Service reported the tracking number was invalid and after I did not hear back from the company's customer service rep as she said she would do.

I then received a call from North Drug Store on Thursday, February 24, 2011, and was left a message asking I call back.  WHen I did call North Drug Store back I realized the person called me from a company called Pharmacy RX World and not North Drug Store.  I was then told the problem was due to the US Postal Service not updating its records.  I told the North Drug Store/Pharmacy RX World representative that it was been 8 days since the order was suppose to have been shipped on the 16th and that the US Postal Service reports the tracking number would be in their database by this time.  The North Drug Store/Pharmacy RX World representative then told me they would not do anything regarding this matter until 21 days after the reported ship date of the 16th.

I looked online today, Friday, February 25, 2011, at the two web sites for North Drug Store (www.northdrugstore.com) and Pharmacy RX World (www.pharmacyrxworld.com) and found outon both web site's contact pages that both companies share the same exact physical and mailing addresses.  I also saw that the medication order was almost 50% less on one of the web site's compared to the one I ordered from.  Additionally, I saw that both companies shared the same identical international address and company names in the West Indies (known as UDS Health Ltd and Nevis International Trust Company Ltd).

I called the provided customer service number (again) and asked about the relationship between the two companies North Drug Store (www.northdrugstore.com) and Pharmacy RX World (www.pharmacyrxworld.com).  The North Drug Store/Pharmacy RX World representative tried to lie to me by saying that the two companies were not related or associated in any way other than using the same third party customer service company.  When I questions about the identical information appearing on both web sites the North Drug Store/Pharmacy RX World representative began defensive and acted nervous.

Also, the North Drug Store/Pharmacy RX World representative refused to tell me why the tracking number was still being reported by the US Postal Service as being invalid and she could not answer how she knows for fact the order had been shipped.

Also, I looked up the domain name registrations for the web site and it is beingheld off shore by an entity in the Grand Caymans.

In closing, this entire scam stinks!  I have been lied to since the beginning and now that  have busted these companies in their scam they refuse to do anything to make thns right.  I am so glad I reported this ripoff to my bank.

One more note:  When I asked the North Drug Store/Pharmacy RX World representative how I could contact either North Drug Store or Pharmacy RX World directly she refused to give me this information.

Based on my expereince in this matter, I beleive North Drug Store, Pharmacy RX World, UDS Health Ltd, and Nevis Inteneational Trust Company Ltd are all involved in ripping patients off who are in need of life saving medications.

This report was posted on Ripoff Report on 02/25/2011 07:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/North-Drugstore/internet/North-Drugstore-UDS-Health-Ltd-Vevis-International-Trust-Company-Ltd-Pharmacy-RX-World-700083. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

My experience has been excellent

AUTHOR: Atlanta Jack - ()

 My wife and I have used Pharmacy Rx World/North Drug for 3 years now and save several thousand dollars per year.  You're ordering from overseas and your RX are oftentimes sourced from multiple sources like Turkey, India, UK, etc.  So allow plenty of time, especially for lifesaving meds.  The processing time in-house is 2-3 days, then the order goes from CAN to the source of manufacture.  It may take up to 2-3 weeks for them to ship.  Also, I've experienced the lag in the USPS not updating tracking nos on time.  If you're willing to plan and manage ahead, this is an excellent vendor that can save you a ton of money and they're easy to work with.  If you're a procrastinator or just impatient and need a daily updat on your order, I recommend you take it to CVS for the kind of fast turn-around and up to the minute attention you require.

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#2 Consumer Comment

NorthDrugStore.Com is Great

AUTHOR: Satisfied Customer - ()

I have seen numerous 'bad' reviews of NorthDrugStore.com.    That is usually the case,  when someone has a gripe they want to tell everyone.   When a company does a great job,  no one ever posts it.   I was skeptical of ordering from them in the first place,  but they had the drugs,  the guarantee and someone answering the phone 24/7.   So I ordered from them.  

I have never been happier with an online company.   They verify everything over the phone and we had our drugs 'from india' in less than 2 weeks.   I have since ordered 2 more times 'generic Abilify'.   The last time I ordered,   my wife told me it was time to reorder,  NorthDrugStore called me and asked if it was time to reorder since they had a refill on file.  THAT IS CUSTOMER SERVICE!    I would rather be able to request everything on-line and not have to talk to a person,  but the fact that they make it as easy as possible means alot.

Sorry somone had a problem with NorthDrugStore.com,  but I would DEFINITELY recommend them.

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#3 Consumer Comment

RE: North Drugstore

AUTHOR: King Curmudgeon - ()

I, too, had one experience similar to the complaintant's. The USPS did not recognize the tracking number. To make a long story short, the package was sent to an old address and the USPS failed to forward the package even though it was within one year (the transition period for forwarding mail). When I called after 21 days, the company sent out another shipment that arrived in 10 days and made sure my old address was deleted from their database.

In reading the complaint, it sounded like patience may have been a virtue. My drugs come from India, so the 21 day shipping period id not unreasonable. I have had nothing but good service other than this one glitch.

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#4 Consumer Comment

Agree with previous rebuttal

AUTHOR: barbmi - ()

 I have been a customer of North Drug Store for several years and have had nothing but excellent service from them.  They have fulfilled every order I've had in a timely manner.  One time a prescription did not arrive in 21 days.  I called and they immediately sent out a new prescription at no charge.  The next day the first shipment arrived but it was too late to do anything about it.  The people I have spoken to have always been polite. I've never had a single incident that caused me any stress.

I don't believe they are fraudulent or trying to scam anyone. 

I totally agree with DJC's rebuttal of August 3, 2013.

 

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#5 Author of original report

Recent Rebuttal Full Of Inaccuracies...

AUTHOR: - ()

I find the rebuttal posted on August 3, 2013, by author "DJC -()" to be based on total assumptions about my original review... as well the author, "DJC -()" saying some very innapropriate and innaccurate statements about me as an individual.

I can only believe, based on the innaccurate and obviosly biased comments of "DJC -()", that this person is either employed of North Drug Store or one of its other companies. or this person has some type of vested interest in North Drug Store or one of its other companies.

UPDATE TO MY ORIGINAL REPORT:  After NEVER receiving my Parkinson's meds from North Drug Store, and after all their misinformaton and different stories about the status of my order, I filed a complaint a with my bank.  After my bank's investigation in this matter, North Drug Store was unable to probvide any tracking information about my order with their company,  Ergo, the charge-back was found in my favor and my money was refunded back to me.  I was then able to place my order with another Candian-based pharmacy and that pharmacy had my meds deliverred to me in one week.  Obviously, some companies know how to treat their customers - North Drug Store did not.

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#6 Consumer Comment

North Drug Store a scam...???

AUTHOR: DJC - ()

I have had nothing but great experiences with this company.  North Drug Store has also had great followups and I get personal calls to remind me when I need to renew my medication.

 Neither of the mentioned websites has any pricing differences from what I can see.  I went and checked on the prescriptions I was taking to see if one was cheaper at one website vs the other.

 I never had any problems with regards to the timeliness of the shipping, receiving notices via email, and neither have I ever had any problems tracking or receiving my prescription order.

 But there was a difference between how I handled my order and how you handled your order.  I didn't call them 1 to 3 times per day every flipping day of the week to find out where, what, when, how, & why and what physical route my medication was taking or why I hadn't received any conformation emails yet....

 You have to understand that when you call Customer Service  of any company multiple times you create a traffic jam of information (complaints & demands that the customer makes).  Then the next time you call the new Customer Service rep has to wade thru all the complaints made by said customer just to file your new complaint or demand on top of the old complaints & demands that you seem to have made 1 to 3 times per day for three weeks or even longer...

 I bet the company because of the horrendous amount of information just on your case alone that you alone created by excessive calling had to hire a team of people to find out just exactly what the problem was specifically. 

 Not only did you call them excessively but you were also combative, demanding, and obnoxious.  I don't understand why some people are bullies but some just are.  They think that by being obnoxious they will get what they want faster than normal.  But they don't usually get what they want becasue they usually end up being alone and unliked.

I myself tend to steer clear of such people because they with all their....drama, drama, drama....wa wa wa...will just suck the every loving life out of the poor soul who has to listen to the BS all the while the poor soul is going on and oh my that is terrible...how awful and eventually they begin to wonder if anything ever in this persons life had ever had a good outcome. 

 Treating people with respect and listening to people when they tell you something instead of questioning their motives while you are ranting and raving about some 'sister' company having better prices did nothing for your cause.  Not only did that little rant have nothing to do with your order but you succeeded in creating more of a smoke screen so more people would have to wade around with protective goggles on just to try and see what the real problem was...

 I am not even going to tell you what the real problem was with your order with this company because it would do no good.  You would not unless you were really ready to have some kind of an epiphany and got some glimmer or realization that it was you that was the total problem with your order.

 I will digress that there are some instances where consumers need to be vigilant but this was not one of them.   There is a difference between being vigilant and being a pain in the rears.  

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