• Report: #836485

Complaint Review: North Shore Oral Maxillofacial Surgery

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  • Submitted: Thu, February 09, 2012
  • Updated: Thu, February 09, 2012

  • Reported By: Suffolk Guy — Lindenhurst New York United States of America
North Shore Oral Maxillofacial Surgery
901 Old Country Road Plainview, New York United States of America

North Shore Oral Maxillofacial Surgery Dr. Jules Roberts Horrific Dental Experience Plainview, New York

*Consumer Comment: complete fraudulent account!!!!

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So I just got home from the most traumatic dental experience in my life. I've had one wisdom tooth extracted at another oral surgeon in Manhattan, NY and it went perfectly ok. Healed nicely too. So after I went to the dentist yesterday, he suggested I get the other three removed since I was having pain in my other lower wisdom teeth and that one of my top one was growing horizontal.

I scheduled a consultation and was thinking that this would be a standard procedure and that I'd done it all before. I checked online, just to make sure that this place wasn't a dump and was pleasantly surprised that some people did their consultation and extraction the same day. So of course I called ahead and scheduled it all today.

When I got there, the place - was disgusting. Very old looking, ripped sofas, dirty windows in rooms! The receptionists were nasty and demanded payment upfront, which normally isnt a big deal for me but in this instance I should have followed my instincts. "Your insurance doesn't cover going under,
just local anesthesia" she said. Ok, no big deal...I have a high pain tolerance and I didn't go under for the last one.

Once Dr. Jules Roberts came in, he said "Wait, you're not going under?", and I said "no, insurance doesn't cover it." "You don't have anyone who will help cover it?" - wait, what? I asked how much
it was. $650. Ok, so I work for the City and I'm not ballin' but really? He asked me FIVE times....Yes, FIVE times. Come on! I don't want to spend that kind of money on a 20 minute procedure! And please, I'm too old to be asking my parents for money for dental procedures...

Anyways, he gets started on anesthesia. Wait...what happened to the consultation? Well, I guess he knows what he's doing so I just let him do it. The procedure goes well, the usual push and pull and awkward pressure...but imagine the ABSOLUTE HORROR on my face when he asks for the Suture. Ok, my knowledge of medicine is minimal and probably came from playing that surgical
game on the DS, but I know that Suture means Stitches. WHY are you putting STITCHES in my mouth?! He chuckles at the horrified expression on my face - "Oh, I had to cut your gum and break some bone to get it out". -First of all, that might be regular procedure, but you totally FAILED to
mention this to me before you started. I think I was in shock for a few moments, but he cleaned up and said "follow me" - and out the door.

They gave me some vicodin and showed me out the door. This place is disgusting and I dont recommend anyone to go to North Shore Oral Maxillofacial Surgery PC in Plainview unless you want to experience what I went through.  I was not even given a fair consultation, especially when they knew that there was a difficult extraction. To top this all off I received a collections letter from them demanding I pay for the anesthesia that I didnt even want in the first place.

Stay as far away from this place as possible

This report was posted on Ripoff Report on 02/09/2012 11:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/North-Shore-Oral-Maxillofacial-Surgery/Plainview-New-York-11803/North-Shore-Oral-Maxillofacial-Surgery-Dr-Jules-Roberts-Horrific-Dental-Experience-Plainv-836485. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

complete fraudulent account!!!!

AUTHOR: jdelma2 - ()

The user is obviously attempting to defame or defraud Dr. Roberts because every single detail of the experience is just not true.the user didn't even describe the office correctly. First, there has never been any sofa, couch, loveseat or anything resembling similar. I know because i have been a patient of Dr. Roberts for over 3 years.  And the users account is unbelievably laughable in every aspect.  I myself have tried to get Dr.Roberts to consult and perform an extraction in the same day. HE WON'T DO IT.  I could go on and on about how I won't even allow anyone to touch anything in my mouth except him.  And trust me, I've seen a handful of oral surgeons, periodontists, orthodontists, and everyone else. His reputation speaks for itself, its so sad people try to scam and impugn the character of one of the very few great doctors around.  Be careful what you read on the internet

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