• Report: #411563

Complaint Review: North Texas Tollway Authority

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  • Submitted: Tue, January 13, 2009
  • Updated: Tue, July 21, 2009

  • Reported By:McKinney Texas
North Texas Tollway Authority
5900 West Plano Parkway Plano, Texas U.S.A.

North Texas Tollway Authority steal toll charge bill Plano Texas

*REBUTTAL Individual responds: Paying cash and still double charged

*Author of original report: I hear you Joe

*Author of original report: I hear you Joe

*Author of original report: I hear you Joe

*Author of original report: I hear you Joe

*Consumer Comment: I HEAR THAT THEY JUST SEND COPS TO ARREST YOU WITH NOTIFICATION...

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The NTTA has gone nuts. They decided last week to start double charging me, and several other customers on tolls. And the way they've gone about it is very sneaky, and very obviously NOT an accident. They're playing the ol' "Let's steal peoples' money and bet that at least a percentage of them won't even notice!" game.

Here's how they do it. As I said, I have a TollTag, and they've been charging it normally. About $40.00 per month, give or take. It automatically comes out of my account. I NEVER receive a bill. Then, the other day, I get a BILL from them with a photo of my license plate stating "A vehicle registered under your name has passed through the following toll plazas. Please pay the amount shown." It listed 10-15 locations, and their respective prices, totaling to roughly $12.00. I'm like, "WTF?! I have a TollTag!" My online TollTag account even SHOWS those transactions, and obviously they have my vehicle info (license number) on file!

I blew it off assuming that it must be a glitch in their system. But to my utter horror, a few days later, I got an ADDITIONAL bill... this time with a $25.00 FINE for EACH toll plaza I passed through totaling to (get ready) $427.00. After waiting 17 minutes on hold, I get through to an NTTA rep on the phone, and they're like, "Oopsie... yeah, we've been having computer issues. We've been receiving calls all day about this same problem. We're sorry Mr. Chappel."

They're counting on people to just pay the bill. They are VERY quick to report you to a collection agency if you don't. The worst part of this is that I can't just stop doing business with them... You can't travel anywhere in Northern Dallas/Collin county without using toll roads.

Matt
McKinney, Texas
U.S.A.

This report was posted on Ripoff Report on 01/13/2009 12:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/North-Texas-Tollway-Authority/Plano-Texas-75093/North-Texas-Tollway-Authority-steal-toll-charge-bill-Plano-Texas-411563. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

Paying cash and still double charged

AUTHOR: Phil - (U.S.A.)

I've also received the letter 'A vehicle registered under your name has passed through the following toll plazas. Please pay the amount shown.' I don't have a TollTag, and won't ever get one, and stop to pay the toll every time I have to use it.

This was for the toll entrance "Greenlawn Blvd Ent L02" in Round Rock.

When did they start double charging people that pay cash???

Phil
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#2 Author of original report

I hear you Joe

AUTHOR: Mc1135 - (U.S.A.)

I used to live in Austin, and I was SHOCKED at how quickly all the highways there are becoming toll roads!

What's crazy is that I've heard that many of those are to remain PERMANENT toll roads (like several of the roads in Dallas). Now how the hell can you justify a permanent toll road? That's like requiring me to make payments on my car even after I've paid it off!
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#3 Author of original report

I hear you Joe

AUTHOR: Mc1135 - (U.S.A.)

I used to live in Austin, and I was SHOCKED at how quickly all the highways there are becoming toll roads!

What's crazy is that I've heard that many of those are to remain PERMANENT toll roads (like several of the roads in Dallas). Now how the hell can you justify a permanent toll road? That's like requiring me to make payments on my car even after I've paid it off!
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#4 Author of original report

I hear you Joe

AUTHOR: Mc1135 - (U.S.A.)

I used to live in Austin, and I was SHOCKED at how quickly all the highways there are becoming toll roads!

What's crazy is that I've heard that many of those are to remain PERMANENT toll roads (like several of the roads in Dallas). Now how the hell can you justify a permanent toll road? That's like requiring me to make payments on my car even after I've paid it off!
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#5 Author of original report

I hear you Joe

AUTHOR: Mc1135 - (U.S.A.)

I used to live in Austin, and I was SHOCKED at how quickly all the highways there are becoming toll roads!

What's crazy is that I've heard that many of those are to remain PERMANENT toll roads (like several of the roads in Dallas). Now how the hell can you justify a permanent toll road? That's like requiring me to make payments on my car even after I've paid it off!
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#6 Consumer Comment

I HEAR THAT THEY JUST SEND COPS TO ARREST YOU WITH NOTIFICATION...

AUTHOR: Joe - (U.S.A.)

Toll Roads in general are a rip-off.

We heard about the NOrth Texas SCAM OPERATION down herein Austin,Texas where we have been fighting the expansion of the TOLL ROAD AUTHORITY STEALING PUBLIC ROADS BUILT WITH PUBLIC FUNDS!

how these damned crooks thought that theycould just bulldoze us and we would give up roads we paid for with OUR TAX DOLLARS shows how badly they are out of touch with real people.

And almost all of these CRIMINALS were Williamson County, Texas County judge and county commissioners and we had a state representative who sold us out name Kruzee and he was busted for DWI but, of course, he got off. Maybe next time, he will have a one-car accident while drunk and good riddance. he is another crook who made back room deals to try and steal our PUBLIC ROADS FOR PRIVATE GAIN! He at least had the common sense not to run again because we would have worked overtime to DEFEAT his crooked self.

What I heard on TV about the NORTH TEXAS SCAMMER TOLL ROADS IS THAT IF YOU GET CONFUSED ( AND I THINK THEY DESIGN THOSE ROADS THAT WAY ON PURPOSE SO YOU GET LOST AND GET ON THEM AND HAVE TO PAY $75 OR MORE EVEN IF YOU ONLY GO FROM EXIT TO EXIT!) AND YOU LEAVE THE TOLL ROAD, A CAMERA TAKES A PHOTO OF YOUR LICENSE PLATE AND IT IS THE OWNER OF THE VEHICLE WHO IS HELD RESPONSIBLE FOR THE TOLL! AND THEY ARE SUPPOSED TO NOTIFY YOU BY MAIL THAT YOU OWE THEM MONEY AND SEND THE STATEMENT TO YOU AND YOU ARE SUPPOSED TO BE GIVEN THE OPPORTUNITY TO PAY IT. I HAVE HEARD THAT THEY ARE DELIBERATELY NOT NOTIFYING YOU BECAUSE IT IS MORE MONEY TO THEM AND MORE FUN TO HAVE THE COPS COME TO YOUR HOUSE AND ARREST YOU FOR NONPAYMENT.

THIS IS NOT RIGHT AND I AM HOPING THAT SOMEONE WILL SUE THEM AND MAKE THEM STOP PUTTING PEOPLE IN JAIL WITHOUT NOTIFYING THEM OF THE CHARGES AGAINST THEM AND GIVING THE OPPORTUNITY TO PAY.
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