WORST truck buying experience ever! I live in CA and wanted to buy one of their trucks listed on Ebay. They had a very high customer rating which made me think they were a pretty legit place. I spoke with Tim Sanders, one of their sales reps, several times over the course of a week asking questions about the condition of the truck and whether it had any mechanical problems I should know about. He assured me there were no problems, just a few small scratches here and there (typical for a black truck). I noticed the exhaust pipe had been modified and asked whether it had a muffler on it, he said it did. The carfax report also showed no problems and the 20+ pictures made the truck appear in pretty decent condition.
So I signed all their paperwork, put $500 down as a deposit, and spent another $600 on airline tix & a hotel for my dad & brother to go pick it up (I wasn't able to go). Upon inspection of the truck, it was obviously in much worse condition than what was represented to me. There were major scratches all over and areas that looked as though they had been painted over to hide major imperfections. The paint didn't match the rest of the truck and had that bubbling look from a bad paint job. There was NO muffler on the exhaust and the truck looked as though it was used mainly as an off road vehicle. The tires were trashed and worst of all, there was a major oil leak somewhere in the engine that must have been dripping onto one of the belts because there was oil splattered all over the engine and inside of the hood. If that doesn't count as a mechanical problem, I don't know what does. They had other trucks with 120,000+ miles on them that looked better than this one. When my dad called Tim out on his lies to me, he responded with "maybe you guys should have called to ask about the truck instead of your daughter." Apparently they feel that a woman doesn't know anything about trucks and therefore doesn't deserve truthful answers! What a jerk!!
To top it all off, while my dad was waiting to get my deposit back, he overheard Tim and his buddy talking trash in the other room calling us "nit picky Californians". HA!! I'm sorry, but if I'm going to pay almost $20,000 for a vehicle and travel 1,800 miles to pick it up, I don't expect to be blatantly lied to! And I sure as hell expect the vehicle to be in better condition than that!
These guys are the reason car salesmen have such a bad rap. Theyre dishonest, rude, and very unprofessional. I would NOT recommend buying a vehicle from them unless you have a chance to thoroughly inspect it first. Needless to say, this was an expensive lesson.