I placed an order this month w/ NorthWest Glass Company aka Chunky Glass Pipes. With several sites to chose from that sell the same or simular items, I decided to make my purchase w/ Chunky Glass Pipes because they stressed their dedication to Customer Satisfaction & I was impressed how dedicated they stated they were with consumers being pleased with their company & products.
I chose a very specific item, a heavy glass piece that had thick n' bold primary color swirls in red,green,yellow & blue,etc.
What I rec'd was a VERY cheap clear glass pipe w/ a thin red stripe,it wasn't even close to what I had ordered... but that isn't what made me angry, whay made me angry was the fact that this pipe was also defective. It has burnt bubbles all over the surface of the piece.
Remembering their satisfaction pledge, I thought I'd have no trouble at all getting the beautiful quality item I paid for & returning this cheap piece of defective trash....No such luck.... I called, the mailbox was full & could not accept any more calls...for days...it still can't take calls (I wonder why?)
I also sent 15 emails & a hand written letter. I still have not rec'd a single reply from this company! I did not get what I paid for...it's like buying a BMW & getting a YUGO & having the company not even have the common courtesy to return a email.
This company is beyond unprofessional, they are scam artists plain & simple and should not be allowed to be in business, especially over the internet.
I have seen complaint about this "business" on several other websites..I wish I saw those sites before I purchased the item. This is consumer fraud. I am going to contact my credit card company & dispute the payment since I did not receive what I ordered..why should I pay for it, I don't even have it?
You can't accept an order & just send whatever you want to the customer,then ignore them. BOOO!
I have never had such a bad experience w/ a online purchase.
Avoid this company like the plague!