- Report: #776377
Report - Rebuttal - Arbitrate
Complaint Review: NorthStar Nutritionals
NorthStar Nutritionals99 Beaverbrook Rd Lincoln Park, New Jersey United States of America
NorthStar Nutritionals Phoenix ll Fulfillment Center Return of Product and Request for Refund Lincoln Park, New Jersey
*UPDATE Employee: Apologies for refund time
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and received on 8/16 the green Return Receipt. On 8/22 I called and asked when the refund would be credited back to my account and was told it would 21 days for a refund (which would be September
14, 2011). Called on 9/13 and customer service told me they had no record of issuance of a refund and would send a request for refund. It would be about 24-48 hours to process and then would take 5-7 business days for refund. This makes a total of an additional 9 business days (which would be approximately September 26, 2011) before I will receive a refund. Since I returned the product on August 10, 2011, it will be a total of almost 30+days before I can receive a refund which is not in my opinion very customer service oriented business and not acceptable in my opinion. For this reason, I will not order anything else from this company.
This report was posted on Ripoff Report on 09/13/2011 02:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/NorthStar-Nutritionals/Lincoln-Park-New-Jersey-07035/NorthStar-Nutritionals-Phoenix-ll-Fulfillment-Center-Return-of-Product-and-Request-for-Ref-776377. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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