- Report: #1120767
Report - Rebuttal - Arbitrate
Complaint Review: Heavy Construction Academy TRUSTED BUSINESS | Ripoff Report Verifie ™ …businesses you can trust. Heavy Construction Academy the nation’s leading institution training & certification of Heavy Equipment Operators. Heavy Construction Academy has modern equipment, state-of-the-art facilities, and an ideal training field. HCA has become one of the most effective, efficient training sites in the world.
Northeast Heavy Construction Academy5 Industrial Dr. Brentwood, New Hampshire USA
Heavy Construction Academy REVIEW: Heavy Construction Academy’s owner Ralph DelVecchio committed to the training and success of Heavy Construction Academy's students.
*UPDATE: Heavy Construction Academy pledges commitment to always improving operations by joining Ripoff Report's Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program benefiting consumers by increasing confidence when doing business with a member business. Heavy Construction Academy recognized by Ripoff Report Verified™ as a safe business service.
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EDitor's UPDATE: Positive rating and recognition has been given to Heavy Construction Academy for its full commitment to quality customer service.
Ripoff Report's discussions with Heavy Construction Academy have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Heavy Construction Academy listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Heavy Construction Academy's principal, Mr. Ralph DelVecchio, has informed us that his personal philosophy is that his students success are the heart of the business. [continued below]....
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Ken Dunn during an onsite inspection held by a third party verification company with no biases toward Heavy Construction Academy.
Heavy Construction Academy offers interested individuals the resources and training they need to embark on a fulfilling career in the heavy equipment industry. Ralph Devecchio, President of Heavy Construction Academy stated the following about his company's vision, " [our vision is] to be a leading institution offering effective vocation training, while maintaining a high standard or quality and integrity. For the purpose of helping a wide range of individuals gain stable well-paying employment in a high demand occupation."
Leads for Heavy Construction Academy are obtained primary through their strong presence on internet search databases. Once a potential student has expressed interest in their training, they can go the company’s website to fill out an application. From there a representative will contact the potential student to further explain the process and advantages of their company. It should be noted that Heavy Construction Academy hosts students from across the nation, from a wide variety of vocational backgrounds.
CUSTOMER CARE & COMPLAINT RESOLUTION FROM HEAVY CONSTRUCTION ACADEMY
During the onsite interview, Ken Dunn, the Career Services director was asked to describe a situation where a student was not satisfied with the level of service they received. Mr. Dunn expressed that occasionally after a student graduates they are unable to find a job in their area. In order to combat this Heavy Construction Academy, "we prepare the student ahead of time on how to get a job once they leave the Academy." This includes helping students create a resume, providing a list of websites that students can search for job postings, and e-mailing graduates every Friday with new jobs available in their area.
When asked to comment on complaints posted on Ripoff Report's website both Mr. Devecchio and Mr. Dunn expressed that the comments were made by students who never reached out to Heavy Construction Academy directly. Mr. Devecchio expressed that if a student has an concerns with the program they can always reach out to Heavy Construction Academy, and they will do everything in their power to ensure customer satisfaction. Additionally, to ensure future and current student Heavy Construction Academy has been in operation for over 11 years, and trained 1,000s of student to become entry level heavy equipment operators. Students who go through their program obtain more seat time than any competing program, and they offer graduating students lifetime career service assistance.
Heavy Construction Academy is pleased to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Devecchio further explains by stating, "I believe for lack of a better word that it will exonerate us...I think it's the right thing to do, I think it's a positive step in the right direction."
HEAVY CONSTRUCTION ACADEMY – PROGRAMS
- Front End Loader
- Skid Steer
- Dump Truck
- Roller Compactor
- Motor Grader
STATEMENT FROM HEAVY CONSTRUSTION ACADEMY
" We are the leading Heavy Equipment Operator training school in the nation. With the founder's over 20 years of excavation industry experience, and now 12 years school experience, HCA knows what it takes to best learn the trade, and then find work in it. Other school's may know the school industry, but tend to lack the real world experience that gives HCA's students an edge, when they get out in the field.
Heavy Construction Academy's team is experienced and equipped to give students the best training possible. Heavy Construction Academy takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Heavy Construction Academy provides a positive environment dedicated to helping it's employees succeed, and find satisfaction in their job's. Mr. DelVecchio believes if he takes pride in his employees, they will take pride in their work, and that will be passed on to the students. Mr. DelVecchio is truly interested in his employees feedback and suggestions, as well as their well-being. He takes the time to listen and help students and staff, wherever he can."
Ripoff Report was pleased to learn that heavy construction academy's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM HEAVY CONSTRUCTION ACADEMY
Heavy Construction Academy recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, heavy construction academy has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Type here to replace the highlighted text above..., Ripoff Report is convinced that heavy construction academy is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Heavy Construction Academy meets Ripoff Report Verified™ standards include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Northeast Heavy Construction Academy HCA Looks great, all the bells and whistles, but.... a waste of time and money! Brentwood New Hampshire
Apart from having good, experienced instructors, the expectations you have as a student and the promises made by the school are totally unrealistic. Of the 24 students in my class, ONLY ONE was able to secure a job running heavy equipment as of now, 7 months after graduation. And he had experience prior to coming to the school. We graduated 6 months ago and most can't even get an interview.
I have interviewed with several companies and all have said that I lack the speed, experience and finesse to be put to work on an active job site. I was fortunate to get hired by a company, but not as an operator. There are foreman, superintendants, operators and even laborers with my company who are easily as good as the instructors at the school. So, I have a job doing other things and get little or no seat time.
The employment counselors are nice people but terrible at what they do and certainly not proactive. The students did most of the work and we were constantly in their office trying to get them to send out resume's, contact clients and actually sell them on employing us.
The level one instructor (Dave) and level two instructor (Eric) were excellent, experienced operators with a wealth of knowledge to impart to the students. However, with 20+ students there was little or no time for personal instruction and attention. Plus, while I got 6 days in an excavator, I only got 2 days in a dozer because of the way the schedule was set up.
Also, the owners of the school are more concerned with maintenance of their machines as opposed to seat time for the students. We were forced to spend $350 on a battery operated hydraulic grease gun and spent between an hour and an hour and a half EVERY MORNING cleaning grease fittings and greasing their machines. Not one company I have interviewed with cares about this and the gun has been in my closet ever since.
But....... the biggest problem was the students. I went to this school thinking that I would be surrounded by a group of veterans who were our nations finest. However, with the exception of 5 or 6 students who stuck together, the rest were criminals (DV complaints, drug arrests, assault arrests) and overall malcontents. The school has certain "attendance criteria" to pass, but they were never enforced. Several students more than doubled the time missed and graduated with the same certification as the rest of us. Drugs were rampant among my class and the class before us. We overlapped them by three weeks.
There were constant confrontations with students in our class who werre drunk, on drugs or just violent. Several students brought their girlfriends to the hotel and there were many incidents of domestic abuse. After the second week, the police were at the hotel almost every night either because of drug or alcohol issues, domestic violence, loud music or fights. This became an extreme distraction for most of us and even when other hotel guests were complaining, the school claimed that it wasn't their responsibility or problem and put the full weight on the hotel to deal with.
Last but not least, there is no transportation from the hotel in Manchester to the school in Brentwood, which is 24.6 miles away. The school puts the responsibility on the students like myself who drove to the school to transport the other students back and forth. We had 5 vehicles and 24 students, do the math. My truck was filled every day and with the exception of two students, no one even offered to give gas money.
In summation, too expensive, way too much aggravtion and not nearly enough practical training to do any good. All about money and not at about the students.
This report was posted on Ripoff Report on 02/04/2014 09:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Northeast-Heavy-Construction-Academy/Brentwood-New-Hampshire/Northeast-Heavy-Construction-Academy-HCA-Looks-great-all-the-bells-and-whistles-but-1120767. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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