- Report: #569082
Report - Rebuttal - Arbitrate
Complaint Review: Northern Leasing Systems, Inc., Merchant Services
Northern Leasing Systems, Inc., Merchant Services132 West 31st St., New York, New York United States of America
Northern Leasing Systems, Inc., Merchant Services NLS "sold" credit card processing equipment to me through Merchant Services Inc.... continue to force me to make payments after contract cancelled - receive different information from rep - rep - supervi New York, New York
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Merchant Services did not hesitate to cancel my contract with them when contacted him with my complaints (see Merchant Services Inc.), but I was told that I would have to contact NLS to arrange the return of my equipment and cancellation of my contract separately. They refuse to cancel and continue to charge me for equipment I do not/cannot use or need or afford.
I have since spoken to the manager of another local business whose
contract, including the portion with your NLS, was cancelled by a Mr. Darryl Peppers on request, and the equipment was shipped back to them.
I would like to know the reason that my contract with NLS is non-cancelable, but hers was not? I have also been recently found another local business owner that has run into the same situation as myself.
I also ran into a situation with additional insurance fees. My insurance representative faxed proof of insurance on the equipment to NLS on November 8th, 2009 (confirmation # 8883212309), but NLS claimed never to have received it I had to have her re-send the document and have yet to see re-imbursement for the fees I was charged for this insurance I did not require.
The terminal was in use for a very short period of time before it was disconnected and packaged for return. It is in perfect condition, completely intact, and waiting to be shipped back.
I was advised by representatives at NLS to fax this information to them for review. Once someone finally received my faxed information, it was ignored, and when I finally called to check on the status, I was told that original documents had to be mailed to be recognized. So, after hours of wasted time, and months later, I have had to do everything all over again and send this in the mail. Can the company consider this to be good customer service? I am amazed by the lack of communication and inefficiency, and rudeness I have had to deal with for the past few months, with nothing being resolved.
This report was posted on Ripoff Report on 02/13/2010 11:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Northern-Leasing-Systems-Inc-Merchant-Services/New-York-New-York-/Northern-Leasing-Systems-Inc-Merchant-Services-NLS-sold-credit-card-processing-equip-569082. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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