First and foremost, let me begin by saying that I do accept some responsibility for the chief complaint which I am making today. I do believe however, that NOVA should be held accountable for my misfortune. I am a first semester student attending classes mainly at the NOVA Woodbridge campus but some at the Medical campus as well. On every occasion in which I interacted with any member of the staff I was spoken down to in a demeaning mannor I found entirely offensive. After the first unpleasant encounter I figured it was that one particular person but I have been continually berrated and slighted on every occurance.
EX 1- The week before classes began was when I actually decided to enroll not knowing classes were beginning so soon. The wait was over two hours long and every member of the staff I approached completely discounted me. The individuals at the front desk were less than helpful when I asked what I needed to do to enroll and meet with a counselor. [continued below]....
..... I was sent into student services where I met the most ignorant and short employee I have ever met in my life. She barely answered any of my questions, denied me the opportunnity to meet with a counselor, and told me I would need to come back to collect the student handbook i had requested.
EX 2- I met with a representative to figure out what classes I would need for my major, she spoke quickly and unclearly. Being a new student is difficult for me having been out of school for 5 years at this point, she did not take the time to explain anything to me and when I did ask a question she looked at me and gave a response that to me said "your stupid." I was told that the counselors were too busy during the beginning of semesters and would likely be too busy to show me the in's and out's of the school. This was not my only attempt at meeting with a school counselor, I made several attempts and was omitted on every occasion.
EX 3- When enrolling in my classes I was made to do it all on a website in which i had no knowledge of how to navigate. Every time I asked a question about how to do something I got an exasperated sigh or roll of the eyes.
EX 4- When I needed to speak with financial aid regarding a grant I also experienced resistance from staff. I signed my name on a clip board as told and sat waiting to be called. There was no one else in the office other than a fellow staff member whom was conversating with the financial aid rep. She left me sitting there while she discussed matters not related to the workplace. When I was finally called I was adressed in the following manner " you here for aid?" with a s****.;