• Report: #435642

Complaint Review: Norton Anti-virus

  • Submitted: Thu, March 19, 2009
  • Updated: Thu, March 19, 2009

  • Reported By:Gainesville Florida
Norton Anti-virus
.norton.com Nationwide U.S.A.

Norton Anti-virus Failure to honor quarantee Internet

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I have been a faithfull subscriber to Norton Antivirus for the last 4 years with no problems. Yesterday I encountered a virus and reported this to Norton. I was told that Norton only warrants 98% of their products and that my virus was not covered unless I paid an additional fee, which I did at $99.99.

I assumed that as a member of there program that I would be covered if my system obtained a virus. They told me that I needed to pay for additional services to fix my computer problem. Having very little choices, I paid the fee.

Norton has lost all credibility with me about backing their products. The only time I have a problem they claim it's not their problem. What on gods earth do they cover with their subscription. It appears nothing, you are on your own. What A shame that they scrw their customers. Let this be a warning to everyone when it comes time to pick a service to protect your computer. Don't use NORTON. Thanks: A sad Customer

Gainesville, Florida

This report was posted on Ripoff Report on 03/19/2009 11:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Norton-Anti-virus/nationwide/Norton-Anti-virus-Failure-to-honor-quarantee-Internet-435642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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