- Report: #486889
Report - Rebuttal - Arbitrate
Complaint Review: Norton Antivirus Norton 360
Norton Antivirus Norton 360313 Miller Rd. Hillsboro, North Carolina United States of America
Norton Antivirus Norton 360 Symantic corp. Bought Norton 360 2.0 from Office Depot installed it ran great for 5 months until Aug. 27th 2009. Virus controlled my scans and computer called norton and they wanted me to pay $99 after paying $80! Hillsboro, North Carolina
*Author of original report: Norton Antivirus Norton 360 SCAM!!!
*Consumer Suggestion: I FELL FOR THE SAME TRASH OF SERVICE!!! NORTON IS A BIG TIME SCAM!!!
I bought Norton 360 2.0 3-pc, 5 months ago. I paid $80 for the software and was referred by one of my best friends to use this product that it's the best internet and computer security that you can buy and install to date. Norton ran great throughout up until Aug 27th, 2009. I ran into every person's nightmare who owns and uses a computer especially their personal one! Norton 360 let a virus into my computer without my knowledge no warning at all. I found this out by when I ran my Spyware and virus scan it was running but wasn't counting the files like it always had done so i clicked on get support and had one of Norton's (symantic) technicians to check it out for me.
The tech. wanted to check out norton that was on my computer for himself by using connect me software that they can take charge over your mouse and see what the problem can be. I granted them access and he uninstalled then re-installed norton on my computer this didn't fix the problem at all virus still had control. So the tech gave me the number to call virus removal service and i did only to find out they would charge me $99 for fixing and removal of the virus wow! i said I paid $80 and now i have to spend $99??? Why not at the store they just sell the product at a total of $179.00? Because we all know that security software is not all 100% guaranteed! but if they sold it for 179 then that would take away the virus threat then you'd be protected.
By the way Norton DOES NOT replace your computer if it is destroyed by any virus of any sort i went through this with them for 2 days streight! And read the booklet that comes with the software they do not guarantee the life and the product as long as it's installed on your computer! READ the fine print and if you have any of Norton's products installed on your computer... if it crashes due to virus they will not replace the computer and you will spend probably more money for getting it fixed than what the computer is worth. Do the math it happened to me and don't want this happening to anyone else. I went through living hell with norton they have operators that don't speak or understand English. They hang-up on you like you're not their customer or like they don't care what is wrong or what you're going through. I rate norton the lowest score and never will install it again on my pc. I am warning people of the dangers they will face with norton and i have the right to because i lost my money to their mistake and it's money in this day and time of Depression that can be used sparingly but they don't care.
I am terribly unsatisfied with NORTON 360 (Symantic) Poor customer service
I will never install their product ever again
NORTON (symantic) TOTAL RIPOFF!
Norton (symantic) You have made it on my WALL-OF-SHAME i totally give norton (symantic) millions and millions of thumbs down rating performance, lack of trust, care of person's pc's, Rude customer service, price ripoff,
Oh and by-the way i have gotten my pc fixed and now using McAffe they are way better than norton so far so good!
This report was posted on Ripoff Report on 08/28/2009 10:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Norton-Antivirus-Norton-360/Hillsboro-North-Carolina-27278/Norton-Antivirus-Norton-360-Symantic-corp-Bought-Norton-360-20-from-Office-Depot-instal-486889. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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