- Report: #216800
Report - Rebuttal - Arbitrate
Complaint Review: Norton, Symantec AntiVirus
Norton, Symantec AntiVirussymantecstore.com/global Internet U.S.A.
Norton, Symantec AntiVirus harassment to renew subscription with a bait and switch to buy something else Internet
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I contacted the web site adnd told them I renewed my subscription and was told it needed to be downloaded. I downloaded it. I was charged $39.99 for the renewal.
They still kept telling me that my subscription was past due./ I contacted them by e-mail and they gave me a song and dance until I told them to cancel and refund my money. I received word that they have refunded the money. They gave me a web site to go to to renew my subscription.
I went there and it is their on-line store and they want me to purchase something! I thought you might like to see what I found on the computer today regarding this fiasco!:
PC World - Subscription Snafu Angers Norton Users
It's a rare company that turns away customers, but Symantec's subscription renewal service for Norton AntiVirus appears to be doing just that to some users--albeit unintentionally.
So I guess I'm not the only one being hassled! Thank you for any help you may give me and others in the same boat.
This report was posted on Ripoff Report on 10/20/2006 09:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Norton-Symantec-AntiVirus/internet/Norton-Symantec-AntiVirus-harassment-to-renew-subscription-with-a-bait-and-switch-to-buy-216800. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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