Norton Symantec Refused to fix virus unless I paid additional fees. Springfield, Oregon

Using NSFW sites, opening e-mails from unknowns and many miscreants out to gain control of your computer, often through your own negligence.

I'm with the others posting here, I think there are better products than Norton, but it is provided as part of my internet service and I've been keeping it constantly updated.

here are new threats on a DAILY basis.

Sorry for your misfortune, but the others are also right in that Norton has accepted NO responsibility to clean up your computer for you for free.

If their fee is reasonable, take them up on it.

NO, I DON'T work for them or anybody else...I'm fully retired.

Ah yes the typical..you must work for the company response when something you don't like is posted.  Well if you were around this site for any length of time you would realize how silly your comment actually is.

How about answering some questions.

Was your Anti-Virus up to date?  In both program updates and definitions.

If the Norton software "missed" the virus how do you know you got it?

Which virus is it?

Was there anything in writing that stated if you got a virus they would remove it free of charge in any circumstance?

And no I am not an employee of Symantec, in fact I do not even use any of their software because there are actually better applications out there that are not as much of a "resource hog" as their products tend to be(IMO).   But with that said you have yet to show anything where they are responsible for maintaining your computer.

Well, actually it's NOT the same thing. Norton is the product. Symantec is the company that makes Norton.Big difference. Now, here's the test you need to take to detemine if Symantec ripped you off:

1. Did Symantec ever make a claim that Norton was 100% immune from a virus? (No, they did not).

2. Did Symantec ever make a service guarantee that said they would pay for damages if you got a virus while using their product? (No, they did not). Therefore, there is no "rip off" here. And, I do not work for Symantec, or any software company. I do not like Norton, I think it sucks.

However, no company can provide a 100% absolute guarantee that you will never get infected. That's just stupid to even think that. The bottom line here is that you did not do your part in maintaining your computer, and setting the proper security settings, and staying out of hazardous content.

Use some common sense.

Thank you for reading my post but. Hmmm ! Your comment sounds just like the tech "support"/costumer service response,you could probably work for them and fit right in. Symantec,Norton ..it does not matter which is which, you are distracting from the issue. It is a rip off!nevertheless. I paid for protection and I did not get it but they sure are quick at charging you extra to fix something that should not have happened in the first place and if the virus bypassed Norton without detection they should at least be gracious enough to remove it. This is BAD business.

First of all, lets be clear.

Norton is NOT a company. Norton is a PRODUCT made by Symantec.

Symantec is the company.

Second, anti-virus protection is not absolute.

YOU must participate in that protection.

FREQUENT anti-virus definitions updates must be done BY YOU.

You cannot put any anti-virus program on auto-pilot and expect good results.

Just common sense here.

You never paid Symantec to maintain your computer, or to remove viruses due to your own negligence and lack of maintenence.