- Report: #1064765
Report - Rebuttal - Arbitrate
Complaint Review: Norton Symantic
Norton Symantic failed to provide advertized service Internet
*Consumer Comment: No perfect anti-virus in the world
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Norton Symantic adverizes a product which will protect your computer from viruses, worms and other internet invasions.Recently a virus called 'Conduit" took over my computer. Norton failed to prevent this. When I attempted to get help from them they told me that it would cost an additional $99.00. I was thoroughly fedup so I threatened them with legal action if they did not ix my problem.
Only after the threat and my adamant stubborness, they finally caved in and referred me to their free service and we were able to get this virus out of my computer. Buyer beware ! If I wasn't an attorney they would have most certainly not given me the service that I had paid for. Furthermore, their service is a joke or I wouldn't have gotten inected in the first place. This company obviously is just there to collect your money and more money for their failure to provide the service that they were initialy contracted for, i.e. virus protection.
This report was posted on Ripoff Report on 07/05/2013 08:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Norton-Symantic/internet/Norton-Symantic-failed-to-provide-advertized-service-Internet-1064765. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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