• Report: #1064765

Complaint Review: Norton Symantic

  • Submitted: Fri, July 05, 2013
  • Updated: Fri, July 05, 2013

  • Reported By: FedUp — Grants Pass Oregon
Norton Symantic
Internet USA

Norton Symantic failed to provide advertized service Internet

*Consumer Comment: No perfect anti-virus in the world

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 Norton Symantic adverizes a product which will protect your computer from viruses, worms and other internet invasions.Recently a virus called 'Conduit" took over my computer. Norton failed to prevent this. When I attempted to get help from them they told me that it would cost an additional $99.00. I was thoroughly fedup so I threatened them with legal action if they did not ix my problem.

Only after the threat and my adamant stubborness, they finally caved in and referred me to their free service and we were able to get this virus out of my computer. Buyer beware ! If I wasn't an attorney they would have most certainly not given me the service that I had paid for. Furthermore, their service is a joke or I wouldn't have gotten inected in the first place. This company obviously is just there to collect your money and more money for their failure to provide the service that they were initialy contracted for, i.e. virus protection.


This report was posted on Ripoff Report on 07/05/2013 08:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Norton-Symantic/internet/Norton-Symantic-failed-to-provide-advertized-service-Internet-1064765. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

No perfect anti-virus in the world

AUTHOR: MochaG - ()

There is no such a perfect Anti-virus in the world. Even though I do not like Norton at all, I can see how virus/Internet worm is installed into a computer. It is usually from a user manually allows this to happen. In other words, when a user goes to a website and the site shows a pop up asking you to install a missing plug-in or add-on. If the user accepts it, no anti-virus can stop it from there. There are ways to deviate any virus/worm signature, which is used to do a quick scan, in order to by pass the scan. Once it by passes the protection, it then can be installed in the user's computer. When you discovered it, the user would have no knowledge of how this malware is installed.

Think of it as your house door is locked (to simplify this, the house has only one door for accessing in-and-out). Normally, no one would attempt to break it to come in (if someone is breaking in, it is similar to a hacker is trying to get access to your computer). Then someone knocks on your house door (you go to a web site and a pop up ask you to install something), and then you open the door (you click 'Yes' or 'Install' to accept it). Now, the worm may force to come in and that your Anti-virus will attempt to stop (the stranger force to come in and you fight back to stop the person). However, there is a much sneaky way that the stranger smooth talk you and you let the person in (the program is a deivated version of malware and your Anti-virus doesn't recognize as malware when you click 'Yes').

However, your report points out the extra service that Norton attempts to charge you when there is a problem. The 'conduit', from what I heard, it is not a virus but a malware which hijacks your browser search to its own search screen. It is difficult to be removed by a novice. To me if that's the case, $99 fee is too much for this type of service. Unfortunately, if the hijacker malware might have been installed by other virus which is already in the computer, the $99 may be considered as an OK fee.

Yet, doesn't Norton has its own removal tools? If they cannot remove and you have bought it, then it is a rip-off as you report.

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