Norvergence Inc. targeted many small busnesses within the Southern California area Promising fantastic savings and improvements over current telephone services; as well as providing T-1 internet connectivity.
Their ploy is to commit you to a 5 year, 60 month contract which includes telephone equipment rental, as well as their own services fee. They then assign those equipment rental payments to a leasing company, (Commerce Commercial Leasing), in which the terms of that assigned equipment lease is not openly explained to you, and is rather buried in the fine print.
Meanwhile, the agreement is that Norvergence will within 60 days provide, install, and have your new updated telephone and internet connectivity up and running. A representative from Commerce Commercial leasing will then suddenly call and confirm that the lease has been transferred to them. This would be the first time that one is personally made aware that a lease transaction has occurred, and is made to believe that this is all part of the "process" that must occur in order for the equipment and the services to be completed. Shortly before that, Commerce Commercial leasing will fax you a "Notice of Assignment of Rental", again leading you to believe that this is all part of the normal process of securing their interest by committing you to a "non-Cancelable equipment rental term of 60 months" regardless of any non performance or delays by Norvergence. The Billing for the equipment rental arrives promptly as they stated, and representatives of both Norvergence and Commerce Commercial leasing reassure you that all payments and expenses made will be reimbursed by Norvergence, until such time that all equipment is received, installed and fully operational. The telephone and connectivity equipment still hangs on the wall and not fully operational to date. While the equipment is supposed to be Brand New, there is question as to whether they are actually recnditioned equipment. Cell phones, are also supposed to be brand new as well.
Through out the whole process, our company as well as others that I know of have gone through great expense and time to recieve our equipment and services as agreed. All expenses are purportedly reimbursable so that there is no out of pocket expense to transfer services over to their system.
My contention is that Norvergence has fraudulently targeted small businesses with services they knew they could not provide. Commerce Commercial leasing: 605 Business Center Drive, Horsham, Pa. 19044, (tel. # 267-960-4000) is equally suspect reference their business practices, as we have reason to believe that they were aware of problems encountered by Norvergence, even before they committed us to such an outrageous rental agreement.
To protect our good credit and in hopes of being reimbursed as agreed for expenses we have incurred, we have made payments to Commerce Commercial leasing, and continue to do so for such reasons, all the while the equipment hangs useless on our walls.
Buena Park, California