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  • Report: #528124

Complaint Review: Notter School of Pastry Arts

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  • Submitted: Tue, November 24, 2009
  • Updated: Sat, July 21, 2012

  • Reported By: Susan — Windermere Florida United States of America
Notter School of Pastry Arts
8204 Crystal Clear Lane Orlando, Florida United States of America

Notter School of Pastry Arts Beverly Karshner Refused to pay for services rendered. Orlando, Florida

*UPDATE EX-employee responds: You sound like most new employeess

*REBUTTAL Individual responds: Permitted Damaged Caused by Susan Sackett Consulting

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I was hired by the Notter School to perform QuickBooks services, in which I am fully versed and Certified to perform.  Beverly Karshner, a Co-Owner, requested that I assist with inputting data into the Fame software system because of time constrictions and working to get things done for the accreditation process through which they are applying.  Beverly was fully aware I had never worked on Fame and that Yvonne, her personal assistant, would show me.  Beverly stressed that there could be no mistakes.  I understood that.  In good faith, I inputted data into Fame.  As an example, Fame does not allow payment entries to be made prior to the class beginning date.  I informed Beverly of that and she stated, Thats ok, just get them in.  There were some postings done in error, to which I reversed them as posted in error, a function preset in Fame.  As in accounting, that would be an adjusting journal entry and a purely acceptable means of correction.  It is not a mistake or error that was left uncorrected.


 In addition, when Beverly discovered my corrected errors on October 21, 2009, she berated me in an open air office with five others able to openly hear and see the entire scene.  That is highly unprofessional and harassment in every manner of the term.


 


All work performed by myself was done in good faith, with no malicious intent.  I do not believe I performed any errors in Fame or QuickBooks that could not be corrected with an adjusting entry. 


 


I sent certified receipt letters to both Beverly Karshner and Chef Ewald Notter demanding full payment of the enclosed invoice, for $1035, within 5 business days of receipt of this letter.  They never responded or sent payment.  Thus I am publishing that the Nottter School of Pastry Arts have poor business ethics and do not pay vendors for services rendered.


 


This report was posted on Ripoff Report on 11/24/2009 02:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Notter-School-of-Pastry-Arts/Orlando-Florida-32809/Notter-School-of-Pastry-Arts-Beverly-Karshner-Refused-to-pay-for-services-rendered-Orland-528124. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

You sound like most new employeess

AUTHOR: Hurt - (United States of America)

Most people who start with Beverly believe in her and support her until her deceptive and manipulative ways begin to kick in. Wait until she begins to ignore and mistreat you, one day you will be writing a complaint on this website as well. She cheated me out of $3500.00 like others there was little I could do. 
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#2 REBUTTAL Individual responds

Permitted Damaged Caused by Susan Sackett Consulting

AUTHOR: Notter Schoo - (United States of America)

Susan Sackett
Susan Sackett Consulting Group
321 443 6421
WWW.Sackettconsulting.com
9485 Woodbreeze Blvd
Windermere, Florida 34786
Ripoff Report
My name is Ivonne Ortiz and I am employed by Notter School of Pastry Arts, as Director of Administration .   I write in response to Ms. Sacketts remarks published on your website on November 24, 2009.
I am a witness that during her interview for a consultant position at Notter School, Ms. Sackett represented herself as a professional finance manager with years of experience in positions that included Director of Finance.   She also represented that due to her competence, she was very capable of performing with very little supervision and in a timely fashion.   She directed us to her website for an overview of her capabilities of which she writes:
Under limited supervision, this position serves as a strategic business partner in the development and monitoring of fiscal planning, a $107M operational and $29M capital budgets. Works closely with the Chief Financial Officer, Chief Executive Officer, funding partners and management team on the development, management and monitoring of budgets and budgetary issues, Develops, implements and monitors a balanced performance measurement system, Forecasts revenues and expenses; compiles financial information for planning, Develops and implements organizational budgetary processes, policies and procedures, Manages budget preparation and monitoring activities.
  Ms. Sackett also stated that she served a large clientele as a financial and bookkeeping expert.   Additionally, Ms. Sackett volunteered her services as a savvy Quickbooks instructor via an email in which she wrote that was very happy to assist Notter Schools software program as because she did not have any problem with it.   We were very happy to incorporate such an experienced and competent consultant to our team.
Ms. Sackett arrived late every day and sat with her legs wide open, feet perched on the open desk base across from where I sat, as if she were fishing.   Ms. Sackett asked me on two different occasions if she could have the Starbucks coffee I had just purchased for my breakfast.   Fifteen minutes later she was outside the door taking personal calls which went on for 15 to 20 minutes each.  
Although Ms. Sackett and the rest of the team were asked to maintain focus on work production so that we could meet an established deadline, Ms. Sackett stopped her work to text messages on her personal telephone.   Ms. Sackett read her personal emails out loud to the staff and in interrupting her work she also interrupted the rest of the staff to announce and discuss the events that were being held that week at her YMCA and Rotary Club.  
Ms. Sackett took it upon herself to use the office microwave to heat smelly food that she brought in her young daughters lunch box.   She then placed the hot and strong smelling food on her desk after which she took off her sandals, propped her feet on the desk, and at some of the food with her fingers.   The next morning, the odor in the office was unbearable because Ms. Sackett also left her dirty lunch box with left-over food and half filled cups of coffee at her desk before she left for the day.
I was taking the minutes during a meeting with the presided .   Although Ms. Sackett was not invited, she barged into the meeting and stated that after overhearing the conversation, she wanted to interject her own personal views of non related topics.
One afternoon, I went to check the school e-mails on the computer that Ms. Sackett was using.   To my surprise, I found Ms. Sackett had left her personal AOL   e-mail open on the Internet.   The subject line of some of her emails showed that they were from clients and some of these client emails had confidential documents attached. This breach of client confidentiality and professional ism was disconcerting but it pales next to the events that followed.
Ms. Sackett was hired because she represented herself  as a highly trained and experienced accounting professional.   It was confirmed that she could work in Quickbooks and FAME.
Furthermore, Ms. Sackett was fully aware that the transactions she was executing on FAME had to be done very carefully and could not have mistakes because these transactions could not be reversed.   FAME technical support/training was requested by telephone to assist Ms. Sackett who responded that it was not necessary to call FAME as she knew what she was doing.   We proceeded to call to insure proper imput. Ms. Sackett agreed to speak to a FAME representative and during the conference call Ms. Sackett told the representative that the Notter School   administrators did not understand FAME because they had never worked on it.  She said she could handle it and that we were not as savvy as she was.   Ms. Sackett repeated that she can handle it well as she had worked for years at Disney.
Later that morning, Ms. Sackett was approached by the president to discuss her work progress. It was discovered that Ms. Sackett had incorrectly entered financial transactions in FAME.   Ms. Sackett had not followed her instructions.   As a result of Ms. Sacketts improper entries the financials were inconsistent and could not be reversed even though she was asked several times throughout the morning how everyting was going or if she had any questions.  Ms. Sackett stated, "This is easy, everything is fine." 
When Ms. Sackett was asked why she had entered the financials incorrectly, Ms. Sackett remained silent.   When she was  asked her why she did not ask any questions why 75% of the amounts were categorized as paid in full when indeed they were not and the other amounts were incorrectly posted by payment, Ms. Sackett remained silent.  
Her silence is hard to understand because when Ms. Sackett took the assignment she confirmed that she knew what the assignment was, she confirmed that she had no questions, and she stated that it would not take her more than three hours to complete it.   Not once did Ms. Sackett ever say that she had any doubts about the assignment or that she did not understand.
Ms. Sackett did not offer any explanation or any remedy to cure the incorrectly posted transactions.   Furthermore, in hope of remedy, we called FAME client services. The representative confirmed that the entries handled by Ms. Sackett could not be reversed and her entries were permanent record.  
Ms. Karshner was very polite when she informed Ms. Sackett that she was relieved form her assignment and stated "I have never been in a situation like this before and we need to figure this out.
Before she left, Ms. Sackett handed me an invoice that she pulled out of her bag and asked me if she could get a check that day.   To my surprise, the invoice reflected charges for hours that Susan had not worked that day and / or previous days.   When I responded that checks were not done that day, she said OK. and proceeded to leave the office. She stopped by the desk of a temporary employee who was working that day and began to cry.   She then left the office.   When I looked at the computer where Ms. Sackett had worked she had visited 8 different websites none of which were related to the assignment she had or to the business that Notter School conducts.  
The damage caused by Ms. Sacketts incorrect postings in FAME is irreversible.   It caused Notter School to incur in unexpected man hours and labor costs that are still to this day in still being worked on and the costs have surpassed the amount stated in her inflated invoice in order to cure the financial fiasco caused by Ms. Sackett.   Yet, Ms. Sackett is demanding remuneration for permanently damaging Notter Schools financial records.
Notter School is a professional and business oriented organization. We take pride in the work that we do for our clients.   Our clients are first and foremost and we will not jeopardize the trust they have in us.   It is a shame that Ms. Sackett felt the need to publish distorted and incorrect facts on this website.
 
 
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