• Report: #1119817

Complaint Review: Notus Human Capital TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Notus HC industry leader, innovator in career management, outplacement, talent sourcing, organizational and workforce development. Notus Human Capital can manage all of your human capital needs from outplacement to executive recruiting, and human capital management to organizational training and development.

  • Submitted: Fri, January 31, 2014
  • Updated: Fri, April 01, 2016

  • Reported By: Bill — Fort Mill South Carolina
Notus Human Capital TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Notus HC industry leader, innovator in career management, outplacement, talent sourcing, organizational and workforce development. Notus Human Capital can manage all of your human capital needs from outplacement to executive recruiting, and human capital management to organizational training and development.
222 South Main Street Ste 500 Salt Lake City, Utah USA

Notus Human Capital TRUSTED BUSINESS REVIEW: Notus Human Capital’s clients report receiving more than expected and were extremely pleased with the personalization and responsiveness of the program and their coaches. Few companies demonstrate the total dedication to 100% client satisfaction that Notus does. They are a true find in the industry. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business.
*UPDATE: Notus Human Capital recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Notus Human Capital for its full commitment to quality customer service.

Ripoff Report's discussions with Notus Human Capital / Notus Career Management have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Notus Human Capital / Notus Career Management listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Notus Human Capital / Notus Career Management's President and CEO, Rhett Kasparian, expressed his personal philosophy that Notus clients success are the heart of the business. [continued below]....
..... It's what we love to do, and why we get out of bed. Helping people is our cause, and playing a critical role in helping secure their next position, or an organization find their next great employee, is a true joy. We pride ourselves on being exceptional listeners, and then action takers. We try to suprise people by giving them more than they expect and treating everyone we come into contact with, client or not, with respect. We've been in business for over 18 years . . . and for a service company to have the positive reputation we enjoy, you have to be doing something right. We invite anyone to enjoy a no-cost consultation to find out for themselves, what's the Notus difference?

One of the things Ripoff Report learned in the course of its review is that typical customer feedback, which can be found in numerous places including LinkedIn, Yellow Pages, Yelp, Dex, Google reviews and more reads, "Notus Human Capital / Notus Career Management is a godsend. My one regret is that I didn't find them earlier in my career. They have built something truly special in the Notus Network, of which I am proud to be a part. They are my job security blanket for life.
Notus Human Capital is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Rhett Kasparian during an onsite inspection held by a third party verification company with no biases towards Notus Human Capital.

Notus Human Capital offers specialized services in correlation with job searches and ways to improve your current work performance to individual consumers as well as companies. These services include the revision of resumes, writing cover letters, and interview coaching for individual consumers. Rhett Kasparian explained how their services benefits companies during outplacement, "they'll send them to our company...it's a good gesture for them, and it's part of the severance package to help those displaced employees."

Leads for Notus Human Capital are obtained primarily through referrals from satisfied clients, as well as organic searches through internet advertising. Clients often sing praises of their services due to Notus Human Capital's commitment to providing excellent service to the consumer, "every person we've worked with over the past 18 years we offer that service for life...we offer our help for no additional costs." Mr. Kasparian went on to express that a potential customer can request to meet with himself or another employee to go over their services, "very low pressure it's really an educational situation to really understand more about their situation, and then explain via a presentation how we can help them." He went on to state, "the ongoing relationship that we make and keep with every client is the backbone of what makes us unique and how we do what we do."



CUSTOMER CARE & COMPLAINT RESOLUTION – NOTUS HUMAN CAPITAL

During the onsite interview Mr. Kasparian was asked to describe a situation where a client was not satisfied with the level of service they received. He expressed that during the oftentimes trying and emotional task of finding a job clients have a difficult time managing their expectations. In order to remedy this Notus Human Capital makes sure to explain in detail exactly how they can help their clients. Additionally, if there is ever a perceived expectation that isn't met, "we talk to them."

When asked to comment on complaints posted on Ripoff Report's website Mr. Kasparian expressed that he believes some of the comments were made by a competitor due to the personal attacks made in the statement. Additionally, he expressed that a past client posted a complaint because Notus Human Capital reached out to them on a Saturday, "she was upset that he called on a Saturday when it was coming from a place of trying to go the extra mile to help." In order to further assure future and present clients Notus Human Capital has been in business for eighteen years, and been a member of the Better Business Bureau during that time. They have also achieved the highest recommended career coaching company on Linkedin, "we're known. Our reputation is everything to us."

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Kasparian stated, "I think any company needs to access the truth in what someone might say, even though your natural inclination might be defensive...we try to take every comment anyone ever gives us to heart."

Notus Human Capital is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program, "we are glad to have the opportunity...it's nice to be able to have something that will change the perception that people have, and to have an additional source besides the Better Business Bureau to show and qualify what we're committed to do."



NOTUS HUMAN CAPITAL - STATEMENTS FROM MANAGING PARTNER – STEVE RITCHER

" We are one of the top career management companies for Executives and Professionals. We know what it takes to get a foot in the door and what success looks like in a job search in today's market. We are experts at helping build a personal brand and getting you noticed. We pioneer tools nobody else has, and have a contact network that is the envy of our industry. "Why didn't we think of that" is a constant refrain. And sometimes, companies try to claim that they do the same things we do, because they realize we have our finger on the pulse of what a client wants in a career management company. Please take time to review our site, learn about some of our tools (JIT Marketing is a game-changer), ask anyone who knows!

Notus Human Capital / Notus Career Management's team is the best there is. Ask for references, as many as you want. We'll give them to you. Notus Human Capital / Notus Career Management takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "I have been working at Notus Human Capital full-time for over 9 years and couldn't be happier. Great organization and mission. Genuine dedication to employees and clients. Never worked for a better company or boss. Working over time is normal - we are more than committed to our clients . . . it's a sickness really. "

Ripoff Report was pleased to learn that Notus Human Capital / Notus Career Management's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

STATED IMPROVEMENTS FROM NOTUS HUMAN CAPITAL

Notus Human Capital / Notus Career Management recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Notus Human Capital / Notus Career Management has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Numerous past and current clients, Ripoff Report is convinced that Notus Human Capital / Notus Career Management is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Notus Human Capital meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Notus Career Management Salt Lake City Utah

ABOUT THE RIPOFF REPORT BELOW:


Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.


STATEMENT FROM NOTUS HUMAN CAPITAL:


Client wrote the report in anger. We called and worked it out with him to his satisfaction, and he even returned to his posting and added an update taking responsibility for what he said and disavowing his previous position.


NOW TO THE ORIGINAL REPORT THAT WAS FILED


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I was with a major Fortune 500 company for 22 years and in April 2012, my company offered a Voluntary Separation Package to certain employees. I decided to take it later in the year of 2012 but I was too young for retirement so I contacted Steve R. with Notus Career Management out of the Salt Lake City office. Steve R. said that he and the Notus team could get my current 6 figure salary and possibly more. He said it was their policy to get payment up front (That should have been a Red Flag) so with a projected 100K salary, he would need 10K upfront to begin the process. At least I wasn't stupid enough to give him 10K. I offered him half of it and if he helped get me a 100K position, I'll pay be other 5K.


Well now it's 18 months later and Steve R. and Notus Career Management had done the following:
* Reviewed the Resume that another placement company had put together. By the way, this placement company doesn't charge the client any fee. Once a client is placed, they get they fee from the employer.
* Spent 45 minutes with Steve R. on Skype explaining how to fill out the ENDLESS paperwork and spreadsheets needed to aid my search for a prospective employer.
* Steve R. spent 30 minutes with me with me on the phone trying to coach me on my upcoming interview with a prospective employer. Who I might add was set-up and orchestrated by another placement company that charges the employer the fee.
* Notus Career Management authorized me to use Sales Genie to research prospective companies. The thought was good but I was never introduced to a company in order to do the research.


Let's review what Notus Career Management has not done:
* Not one single phone interview
* Not one person to person interview
* In Steve R initial presentation, he said that the 5K would give me a team of Notus associates working to get hired. During my 18 months with Notus, I have only spoken with Steve R. after I had sent him an e-mail or voicemail message.


I estimated that during the last 18 months that Steve R. might have spent 6 hours on getting me hired. I offered him in good faith, a $1,000 ($166.00 an hour) for his time and expected a refund of 4K. Steve R. responded with a 5 page e-mail message explaining why Notus could refund any monies because in essence, I had dropped the ball by not completing all of , "Charting your Coarse", "Casting your Net", "Developing and writing Stars", "Target Assessment", "Ideal Environment", "True North", "Career Corporate Values", 'Ideal Building Exercise","Constellation Exercise", Captains Log", "Value Option Matrix", "Ability Enthusiasm Matrix" "Stars Brainstorming", "Complete the SIC Industry Codes" and "Augmented Reality Process." I'm sure I have left out alot of other exercises that Notus wants a client to fill out. To me, this is busy work so Notus Career Management can point the finger back at the client when nothing is done on their end.


If history repeats itself, you will see a lengthly rebuttal from Steve R. and Rhett Kasparian (President) along with a rebuttal from consumers such as "Tech-Girl" and "Perman Tech" shouting the accolades of Notus Career Management and blaming the client for not finding a job.


I can't speak to the other Notus Career Management offices and how they treat their clients. I know for example the office in Lake Oswego, Oregan is A+ rated by the Better Business Bureau.  I on the other hand was dealing with the Notus office in Salt Lake City which is not even accredited by the Better Business Bureau. I did some research to find out what it takes to be accredited by the Better Business Bureau. There are eight principles that summarize important elements of creating and maintaining trust in business. These principles are:


* Build Trust                  * Advertising and Selling Honestly         * Tell the Truth                * Be Transparent
* Honor Promises            * Be Responsive                                * Safeguard Privacy          * Embody Integrity


I think it might say something of a business that doesn't want to adhere to these principles and be accredited by the BBB. If you want to see comments from other disgruntled clients of Notus Career Management, go to Ripoffreport.com or Yelp.


In summary, if a Notus Career Management representative contacts you, it's been my experience to hold on to your money. If they persists in contacting you, ask them this question, " Why don't I pay for services rendered rather than giving you money upfront" I'm sure that after this question is asked, you will not hear from them again.


This report was posted on Ripoff Report on 01/31/2014 07:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Notus-Human-Capital-TRUSTED-BUSINESS-Ripoff-Report-Verified-businesses-you-can-trust-Notus-HC-industry-leader-innovator-in-career-management-outplacement-talent-sourcing-organizational-and-workforce-development-Notus-Human-Capital-can-manage-all-of-your-human-capital-needs-from-outplacement-to-executive-recruiting-and-human-capital-management-to-organizational-training-and-development-/Salt-Lake-City-Utah-84101/Notus-Career-Management-Salt-Lake-City-Utah-1119817. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Notus Human Capital TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Notus HC industry leader, innovator in career management, outplacement, talent sourcing, organizational and workforce development. Notus Human Capital can manage all of your human capital needs from outplacement to executive recruiting, and human capital management to organizational training and development.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 REBUTTAL Individual responds

Not the whole story

AUTHOR: Steve richter - ()

First, let me state on a personal level, I was sad to see this when originally posted.  We as a company, and I personally, have  spent many hours trying to help Bill through many situations that halted his progress with his search and have tried to be accommodating, in every way, while helping him in his search.  I genuinely like Bill.

As Bill stated, our rebuttal to the points he made was quite lengthy, because of how many things were either half-truths, complete omissions or not true. Knowing Bill had talked to other companies, we are assuming he may be mixing in some of what he heard from competitors and attributing it to us.  In posting our response here, we will try to be as concise as possible.

When Bill says he’s sure we’ll post a rebuttal to his comments and implies if we do, whatever we say isn’t true, then undermines any other comments someone else might post to the contrary, implying whatever they say isn’t true either . . . shows he’s aware there’s another side of the story to be told – so we are going to tell it.   

In Bills case, the lack of success is easy to explain. If someone joined a gym to lose weight and then rarely showed up, questioned what their trainer said, disregarded advice, chose only to do exercises they wanted, ate non-approved foods etc. the result would be as expected. In short, Bill wanted to pay money and somehow believed that by simply doing that, the weight would come off.   How can someone say in good faith that a program doesn’t work, if they didn’t actually do it? Notus over the course of many months put forth a great deal of effort and spent a considerable amount of time in the process of supporting him.  All program material and intellectual property were provided, tools and resources, resume and cover letter were created, marketing letter, target company lists developed, tracking logs etc – all with very little input or response from Bill.  Client contribution is absolutely essential to the overall success.

As Bill says, we did have confidence in our ability to be successful with him - but that was with the understanding he was going to do his part. There were many reasons given along the way as to why he wasn’t able to keep his commitment. Extended health and family issues, travel and technology problems etc.  To be clear, we do not fault him for these and tried to work through them.  Notus stayed with him, supporting him all along, with constant communication, never once implying or leaving him because he had problems or issues he needed to deal with, in fact, it was just the opposite, we even sent him positions we had connections to - he didn’t respond.  Many more examples similar to this could be given.  In Bill’s comments, he admits he didn’t do the things he was asked to do. If an individual doesn’t take advantage of all of the services provided, it’s their prerogative, but it doesn’t entitle them to a refund. They were always made available and to this day are still made available to him.  They were proactively extended on multiple occasions – fulfilling every aspect of our agreement and more.

Bill says that it’s “the Notus policy to get all the payment up front”. This is not true – he chose the 50% payment option from among the many flexible payment options we offer. Also, there is no Career Management company that provides a service where the client pays nothing up front. To our knowledge, we are the only company that structures part of the fee payable only after the job is secured.

The comment made about the BBB is not accurate. Notus, like most companies who are not franchised, have their BBB affiliation with the corporate office.  Bill acknowledges Notus has an A+ rating. 

In the very few cases where we fall below our high service standards - we always make it right.  There is no questoin that among Career Management companies, no one does more for, and on behalf of, the client.  WE are happy to detail out the difference for anyone who would like to know more.  Where results are concerned anyone genuinely wanting to know if we are successfull, would have to look very far.  We have serviced thousands of clients for almost 17 years, are happy to provide references and have hunbdreds of recommendations on LinkedIn and other social media sites.

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#2 REBUTTAL Individual responds

Worked it Out.

AUTHOR: Bill - ()

After have a chance to talk to Notus, and becasue of the Professional way they treated me, I felt I should come back and repost some thoughts.

When I originally posted my comments here, and other places, I was emotionally charged and did not provide the complete story. In the spirit of honesty, and notgoing into detail, I did omitt some facts and made some comments that are not true. Although working with Notus did not work for me in the way I had hoped, it's clear their services have worked for many others.

At the time, I had alot going on in my life that kept me from fully engaging in the processwith Notus and I can see that this effected the lack of success.

Speaking with both Rhett and Steve I can see that they are in fact they are concerned with my experience and have always had my best interest at heart. I'm sorry for casting aspersions of Steve's and Notus' character based on my conversations with Rhett. Steve and I really did have a good relationship and he was supporting me all along, I was simply disappointed things had not gone as I had hoped--but I'm sure there was no intent to mislead me in any way.

At this point, I am comfortable with how things have been handled and I wish them the best.

 

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