• Report: #1105281

Complaint Review: Novum Homes

  • Submitted: Sat, December 07, 2013
  • Updated: Sun, December 08, 2013

  • Reported By: Not a Novum Homes fan — North Salt Lake Utah
Novum Homes
9980 South 300 West Suite 200 Sandy, Utah USA

Novum Homes (Formerly Pantheon Homes) Misrepresentation and Failure to Perform Sandy Utah

*REBUTTAL Owner of company: Complaint Closed / $71K of Equity

*General Comment: novum homes still associated with pantheon homes

*Author of original report: Complaint Closed

*REBUTTAL Owner of company: Not a Novum Homes customer

*Author of original report: Addendum to original Novum Homes Complaint post ,12/18/13

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Novum Homes, Previously Pantheon Homes, promotes their "Affordability, Flexibility and Transparency." However, our family's experience was quite the opposite.

Affordability: Actual building costs were much higher than Novum/Pantheon's guaranteed bid (not considering any upgrades), due to the company being a combined ~ $50K off on their excavation and stone/stucco budget. We were also told in writing that there would be no change order fees or late fees, but were charged both due to mistakes and delays by the builder's subcontractors, respectively.

Flexibility: We were allowed to use our own subcontractors (thank goodness), because we discovered that Novum's commitment to providing things "at cost" simply means that they do not mark them up from the subcontractor's prices. However, we found in many cases that we could do much better than their subcontractors. Unfortunately, some of Novum's subcontractors took so long to complete their work (e.g. 2 month delays in a couple of cases), that the home was almost 3 months over the 120 day build time frame that we were given and we had to scramble to cover payment out of pocket to our subcontractors (who had completed their work), and avoid liens on the home due to the delayed closing.

Transparency: We were charged a non-disclosed sales commission on top of the "flat" builder's fee for working with one of their representatives who were were handed off to by one of the owners, Marco Diaz, because we were told he was too busy with a political campaign. The gentleman who helped us (and he was nice) was apparently a relative of another one of the owners, Ryan Snow, and not a licensed real estate agent.  I believe that Novum's new contract may now disclose the commission.

There are too many other complaints to mention in this limited space (e.g. several occasions when subcontractors told us that they hadn't seen a Novum representative on site all week; Novum forgetting to arrange the power hook-up to our home; the expense report in their "state-of-the-art" software being so behind and otherwise inaccurate that it took significant time to sort out the numbers prior to closing....)  We asked for a partial refund of the builder's fee due to real, financial damages caused to our family due to what we perceive to be misrepresentation, negligence, unnecessary delays and other contractual breaches; however, Novum Homes refused to even sit down with us to hear our dispute and try and reach a mutually agreeable settlement. We have initiated the arbitration process as outlined in our contract, but are seeking counsel on how to further proceed because Novum Homes failed to successfully confirm the name of their arbitrator within the 30 days stipulated for in the contract.

Do you homework on the company and owners first. It's always best to make decisions based on first-hand experience of someone you trust, because even when you have something in writing, it doesn't mean that the other party will honor the ink on the page, let alone verbal assurances that are given as part of the sales pitch.


This report was posted on Ripoff Report on 12/07/2013 11:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Novum-Homes/Sandy-Utah/Novum-Homes-Formerly-Pantheon-Homes-Misrepresentation-and-Failure-to-Perform-Sandy-Utah-1105281. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Complaint Closed / $71K of Equity

AUTHOR: Pantheon Construction - ()

My name is Marco Diaz, I am the owner of Pantheon Construction and decided to write to set the record straight regarding a complaint we received from a client late last year and which later was closed by the client on January 23rd of this year. If you look at post #2 you will see that the client tried to have this review taken down but this venue does not allow you to remove it at all unless you pay them a significant amount of money to do so. In our case it is close to $9K they want for one complaint and if we pay them they will write positive things about our company.

So if you look at complaint #2 you will read the following from the person who submitted the original complaint:


Jan 23, 2014
“I was contacted by the owner of Pantheon Construction this evening and we were able to talk through a number of our concerns, so that I was left with the impression that a sincere effort had been given to hear and understand them.

The owner of Pantheon Construction verified that at some point during the building of our home, oversite of the build was re-assigned to Novum Construction, but that our contractual agreement continued with Pantheon. Consequently, and to re-iterate our last addendum to the original posting, any referrences in the original posting made to guarantees made by Novum Homes should be disregarded (see full explanation in first addendum).

As Ripoff Report does not allow for the editing or removal of original posting, this is the only manner in which I am able to declare our complaint closed." 

 

As a building company we try our very best to meet our clients expectation regarding the quality, budget and timeframe. It is our goal to provide our clients with a positive experience. We do not always get it right but we try and when we don’t; we make it right.  With so many moving parts in building a home it is not always easy to get it 100% right, 100% of the time.  However we are confident that we our honest with our clients, provide a good quality home and have never made one cent more than what we have agreed with our clients.

In this case there were a couple areas the our client felt that we had not estimated accurately and therefore they ONLY got $71K in EQUITY instead of the approx.$84k of equity they thought they were going to get. Much of that difference was due to site related dirt cost that were due to the positioning of the home which was in fact higher than what we had estimated, but it was because at the time of creating the budget we assumed differently where the home was to be positioned. I realize that the higher the equity the better but having $71K of equity especially in this environment is very good.

The owner and I had a good conversation where we acknowledged where expectations and conversations could have been clearer. They are good people, we simply had a few misunderstandings, they gave us good feedback and we have implanted them to run a better company. I also explained the relationship now between Pantheon Construction and Novum Homes and he felt comfortable enough to decide to pull his complaint, but unfortunately Rip Off Report does NOT allow you to do so.

As for my relationship with Novum Homes I want to make sure it is clear. Ryan Snow and I were business partners, even though we agreed in our business philosophy as at time business partners do we did not always agree on the implementation of the company’s strategy. We decided that Ryan would focus on the custom home building and I would pursue commercial building.  We decided that we could still help one another out and that we worked better when each of us had our own companies. We still collaborate together but we are no longer partners.

I hope this provides more clarity to this issue, we are confident that we have a good business model, that it provides our clients with a good quality home and a good prices and that we do show integrity in our business practice.

I hope you will at least take the time to meet with us to look us in the eye and see the kind of people we are. Building a home is a very important undertaking and you need to feel comfortable with your builder. 

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#2 General Comment

novum homes still associated with pantheon homes

AUTHOR: anonymous - ()

I am afraid the owner of Novum homes is not being honest. I saw a fb post by the owner of Pantheon Homes (Marcos Diaz) on his personal fb account. He was showing off a home he recently completed.  His title listed on fb is CEO of Panteon Construction. Another person commented that they would like more info and he posted a link to the website of Novum Homes.  I thought that was a bit odd so I decided to investigate a bit. That is when I found this report. I have screen shots of the comments along with the address of the home. I have uploaded them for review Also if you look at the Web site of Pantheon Homes and Novum Homes they are exactly the same. These two men appear to still be in bussiness together...just changed the company name!

P.S. sorry for the multiple screen shots. I have never used this system before :/

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#3 Author of original report

Complaint Closed

AUTHOR: Complaint Closed - ()

I was contacted by the owner of Pantheon Construction this evening and we were able to talk through a number of our concerns, so that I was at least left with the impression that a sincere effort had been given to hear and understand them.

The owner of Pantheon Construction verified that at some point during the building of our home, oversite of the build was re-assigned to Novum Construction, but that our contractual agreement continued with Pantheon. Consequently, and to re-iterate our last addendum to the original posting, any referrences in the original posting made to guarantees made by Novum Homes should be disregarded (see full explanation in first addendum).

As Ripoff Report does not allow for the editing or removal of original positings, this is the only manner in which I am able to declare our complaint closed. 

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#4 REBUTTAL Owner of company

Not a Novum Homes customer

AUTHOR: Ryan - ()

This person as stated in his own comments was a customer of Pantheon Construction and not Novum Homes. The person had hired Pantheon construction to build a custom home for them in November of 2012. At that time I worked for Pantheon Construction as an employee. I had been and employee of Pantheon for three years. 

For the very reasons listed in the complaint I chose to leave Pantheon Construction and start my own company in February of 2013. I was tired of having to deal with the consequences of the business practices of Pantheon Construction and its owner. 

Even though I decided to start my own company in February I felt obligated to by boss to help him finish several of the homes that were already started. So I continued to manage the project of the person who has filed this report as a part time employee of Pantheon.

Novum Homes never was contracted by this person nor were they even in business when this person started building their home.

I do not feel that it is either fair nor legal for them to place a report about my company becuase of the experience they had with another company. Yes I helped work on their home but I was limited in what I could do by the owner of the company that I was working for.

I have been in business for 9 months now and have had several completed projects with Happy customers.

I would like this report removed as it constitutes defamation since this person never has had any business dealings with my company at all. They need to rewrite their report about Pantheon Construction and leave any mention of Novum Homes out of it. 

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#5 Author of original report

Addendum to original Novum Homes Complaint post ,12/18/13

AUTHOR: Not a Novum fan - ()

We were recently notified by Ryan Snow, previously of Pantheon Homes, that he is currently the sole owner of Novum Homes, and that he no longer has any affiliation with Pantheon Homes. Mr. Snow and his prior business partner, Marco Diaz, reportedly had a separation during the build of our home, and as part of that their separation agreement, it was agreed that Novum Homes would oversee the rest of our build. This arrangement, nor the relationship between the two companies, was every divulged to our family until we received Mr. Snow’s e-mail yesterday with a request to remove references to his company in our complaint. During the build, we were simply directed to begin using Mr. Snow’s new Novum Homes e-mail address. Given the fact that both companies have been using the same office space, address and phone number on their website, and no official notification had been given to us, it was an honest misunderstanding and we are happy to post this addendum to our original comment. We do, however, stand by our opinions regarding the work and customer service experience that we had with both Pantheon Homes and Novum Homes. 

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