- Report: #1070292
Report - Rebuttal - Arbitrate
Complaint Review: NrgBinary
NrgBinary2 Woodberry grove, Finchley, Internet United Kingdom
NrgBinary Do not allow withdrawal and have withdrawal policies that are NOT on terms (i have proof) Finchley London United Kingdom
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DO NOT USE NRGBINARY
So I finally gave into the Binary spam mails I've been receiving and opened an account with NRGBinary. Rachel from NRGBinary called and was very friendly and nice on the phone. She gave me breakdown of all the services they offer and advised that I open an account with a higher balance instead of the minimum $250. The reason is that there are more services (training, coaching, etc) that come with bigger balance. She also offered 20% bonus on all deposits. She described the withdrawal process was easy. Just provide ID's and proof of residency and that's it!
Very well.. I opened up an account with $250 and got a $50 bonus, total balance of $300. The indicators I subscribed to were (as expected) piece of crap (in case you haven't noticed, all the binary bots/systems that out there are owned by same person/entity in the UK but advertised under different names. [continued below]....
It is also no surprise that around 10am EST on July 25, the websites for quantum-binary, binaryscalper AND NRGBinary were all unreachable.. they all came back up after an hour.) Anyways, I request a withdrawal and I get an email from Don Lawrence saying that my request is denied for two reasons. One: i havent confirmed my account (by giving ID's and proof of address) and Two: I haven't completed sufficient trades. Quote below:
"Upon opening an account with NRGbinary, you received a bonus in the sum of $50 According to our terms and conditions, in order to process a withdrawal of the bonus from your account, a turnover of 30 times the bonus amount is required. Once you’ll have completed the required Turnover, you will be able to withdraw the bonus amount as well as your profits, assuming you have sent the required documentation."
I quickly reviewed the terms and there was NO such indication of 30x turnover of the bonus amount! I downloaded the terms (just in case they change them) Neither did Rachel advise of this condition.. I have now emailed them again advising that this was not notified to me when I signed up and to deduct the $50 bonus (which is fair) and refund the rest of the money... waiting to hear back and see what happens. Cheers!
This report was posted on Ripoff Report on 07/26/2013 08:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/NrgBinary/internet/NrgBinary-Do-not-allow-withdrawal-and-have-withdrawal-policies-that-are-NOT-on-terms-i-h-1070292. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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