- Report: #1172369
Report - Rebuttal - Arbitrate
Complaint Review: Ntelos Wireless
Ntelos Wireless No Email Notification Received and Charging Data Overage Nationwide
*Consumer Comment: clearly an ntelos employee
*Consumer Comment: Ntelos employee
*Author of original report: Contract ended at the end of July
*General Comment: Wow!!!
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I am beyond pissed off at ntelos right now.... I have a 2gb data plan with my mifi 2200. I am supposed to get emails when I approach my data limit, as well as when I go over my limit. The data tracker causes my computer to crash and the connection log that is available with the mifi sign-in program started having issues at the first of the month when it would reset everytime I logged off, so I had no way other than logging onto the ntelos site to check my usage. I checked a few days ago and was no where close to going over my limit (and never received any notifications via email that I was approaching my limit).
Well imagine my surprise when a few days later I go online to check my usage and discover that not only had I went over my limit, but that I will now owe them almost $40 for overage. I wasn't using video, or music, or any intense graphic websites, and yet in only a few days the usage skyrocketed. I contacted them via chat and they said sorry we sent out several notifications according to our records.... well I have no idea who you sent those notices to because I sure never received any of them.
I find it very coincidental that the one or two other times previously that I have went way over my limit suddenly that I also never received notifications on those occasions either. They need to have an option that allows account service to be suspended until billing date resets or I actually authorize the overage to occur. I would have switched to my dial-up for the remainder of the month vs. going over by that ridiculous amount.
I checked my spam folder as well as the trash folder (which had not been emptied since middle of july) and there are no emails from them, other than the one that stated the bill had been paid last month). I think that something needs to be done about this because I feel like they purposefully don't allow notifications to be sent correctly because they want people to end up paying the overage. Definitely looking into switching to a different internet provider.
This report was posted on Ripoff Report on 08/26/2014 08:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ntelos-Wireless/nationwide/Ntelos-Wireless-No-Email-Notification-Received-and-Charging-Data-Overage-Nationwide-1172369. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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